What information does PacifiCorp collect?
During application for electric service or other company services, PacifiCorp asks for basic customer information such as your name, address, mailing address, phone number and place of employment. We also collect some form of more personally identifiable information, such as Social Security number and/or driver's license number, as a security measure against others accessing your account. We also collect information regarding our interactions and transactions over the course of our business relationship with you.

When you utilize our online forms, any personal information you enter in fields or forms provided in these services are secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of your user name, password and other personal information. For SSL to work, your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.

Should a customer apply for credit with PacifiCorp, PacifiCorp may request information about that customer from a consumer-reporting agency. In such event, we will not share the consumer report information with any company affiliate or any nonaffiliated third party.

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What information collected does PacifiCorp provide company affiliates or nonaffiliated third parties?
PacifiCorp sometimes partners with company affiliates or nonaffiliated third parties that provide services on our behalf that are necessary to complete a customer-requested transaction. Under these limited circumstances, these third party relationships will be invisible to you as a customer. However, you have our assurance that your personal account information will be provided the same protections you experience directly with PacifiCorp. The information shared is limited to that necessary to deliver the service authorized or requested by the customer and generally consists of name, account number, mailing address and phone number.

We may disclose information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit them from using the information except to market the specified PacifiCorp-related products or services. The information shared is limited to information we receive from you on applications or other forms, such as name, account number, mailing address and phone number. For example, in connection with our residential insurance products, we provide program participants’ names, account numbers, mailing addresses and phone numbers to the third-party insurers with whom we have contracted to provide these insurance products. PacifiCorp has entered into confidentiality agreements with these third-party insurers to prevent the disclosure of its customers’ nonpublic personal information.

There are times when PacifiCorp is required to furnish information concerning present or former customers to government agencies or in response to a subpoena, warrant, court order, levy, attachment or other comparable legal process; however, PacifiCorp endeavors to cause the party receiving such information to agree to maintain the confidentiality of the information.

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What rights do I have to “opt out” of disclosure of my account information to company affiliates or nonaffiliated third parties?
PacifiCorp will not provide any nonpublic personal information about its customers to company affiliates or nonaffiliated third parties without first receiving your written authorization or request to do so, except in the limited circumstances described above (which are expressly permitted by law).

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How does PacifiCorp protect the privacy of my account information once collected?
Keeping your personal and financial related information private is vitally important to us. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. Customer information is both secured from outside access through secure firewall technology as well as internally through customized employee access security profiles. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide services to you.

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