We are always available to help our customers and answer questions.

We may have the answer for you in one of our frequently asked questions for our online payment and renewable energy programs.

To contact us by phone:
Please call anytime toll free at 1-888-221-7070 to:

• Ask questions about your bill
• Report downed power lines
• Get help locating underground power lines before you dig
• Get a new electric service hook up
• Get information on products and services
• Ask questions about our customer service guarantees 
• Get information about or sign up for convenient payment options

If you are calling to report a power outage, call toll free at 1-877-LITESOUT (1-877-548-3768).

Business customers, please contact our specially trained team toll free at 1-866-870-3419.

Para un representante que habla español, llame al 1-888-225-2611.

To contact us by e-mail:
For questions about our online payment program 
For residential customer service questions: customerservice@pacificpower.net
For business customer service questions: BusinessSolutions@pacificpower.net
For human resource questions: hrquestions@pacificorp.com  (Please do not send your resume to this address. To apply for a job, click here. )
For general questions or comments: webmaster@pacificorp.com

To contact us by mail:
Send your bill to: 1033 NE 6th Ave., Portland, OR 97256-0001
Our general mailing address: 825 NE Multnomah, Portland, OR 97232