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 It's best to be prepared for outages
To help prepare, put together an outage kit, including flashlight with extra batteries, battery-operated alarm clock, manual
can opener, battery-powered radio, bottled water and non-perishable food items.
What to do when an outage occurs
- Before you call us, check your breakers or fuse box to determine if the cause of the outage is a blown fuse or tripped breaker.
Look for lights at your neighbors' homes to see if they are affected.
- If it's not a breaker or fuse box, call to report the outage at
1-877-548-3768 (1-877-LITESOUT). To help process your information more quickly, keep your account number handy. We work hard to keep outage information current,
so a recorded message may inform you that your outage was already reported. Please call only once to report your outage. The
company may request you call again later for outage updates.
- Turn off all electrical equipment to prevent overloading the circuits in your home — and the company’s electrical system —
when power is restored. Most major appliances can be turned off at your breaker box.
- If your lights are very dim or are unusually bright when the power returns, turn off the power at the breaker or fuse box
and call again. There may still be a problem.
- Be sure and check in on any friends and neighbors who may need extra help.
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