Pacific Power Receives Highest Rating in Customer Satisfaction
August 13, 2010
PORTLAND, Ore. – For the second consecutive year, large industrial customers of Pacific Power, an operating utility of MidAmerican Energy Holdings Company, have contributed the most to MidAmerican’s ranking of No. 1 in the U.S. in overall customer satisfaction, according to TQS Research.
Pacific Power had the highest score among all the operating utilities in the U.S. with 97.5 percent of customers polled saying they were very satisfied, the highest score the company has achieved in the poll’s history. This achievement contributed to the No. 1 ranking of MidAmerican Energy Holdings Company.
TQS Research is an Atlanta-based independent research firm that polls large commercial and industrial customers of electric utilities for overall satisfaction. The annual TQS benchmark survey of the 60 largest utilities measures performance in critical areas, such as energy efficiency, account management, reliable power, price, handling customer contacts and company image.
Pacific Power’s two sister utilities, Rocky Mountain Power and MidAmerican Energy Company, also scored high in the TQS Research, at 91.8 percent and 91.5 percent, respectively.
“The extraordinary effort of our employees who work with industrial customers is the reason for our success,” said Pat Reiten, president of Pacific Power. “These employees understand the utility business and the specific needs of our larger customers that often require unique and creative solutions to serve customers well.
“Developing and maintaining excellent communication and customer service with all of our customers is a continuing goal for the company.”
Greg Abel, president and CEO of MidAmerican Energy Holdings Company, said, “In today’s challenging economic environment, our customers rely on us to go above and beyond with customer service. The latest TQS results demonstrate that those efforts are recognized by our customers. Our employees deserve the credit for delivering exceptional customer service and high satisfaction levels. We are honored that a high percentage of our industrial customers are pleased with the service we provide.”
Reiten added that Pacific Power strives to promote innovation and works with customers and communities to increase the visibility of renewable energy generation technologies through education and community outreach.
About Pacific Power
Pacific Power is headquartered in Portland, Ore., and provides electric service to more than 730,000 customers in Oregon, Washington and California. As part of PacifiCorp, one of the lowest-cost electricity producers in the U.S., Pacific Power and Rocky Mountain Power provide more than 1.7 million customers in six Western states with reliable, efficient energy. PacifiCorp works to meet growing energy demand while protecting and enhancing the environment and was recently recognized as the second largest utility owner of wind power capacity in the nation.
About MidAmerican Energy Holdings Company
MidAmerican Energy Holdings Company, based in Des Moines, Iowa, is a global provider of energy services. Through its energy-related business platforms, MidAmerican provides electric and natural gas service to more than 6.9 million customers worldwide. These business platforms are Pacific Power, Rocky Mountain Power and PacifiCorp Energy, which comprise PacifiCorp; MidAmerican Energy Company; CE Electric UK; Northern Natural Gas Company; Kern River Gas Transmission Company; and CalEnergy. Information on MidAmerican is available at www.midamerican.com.
