It's Best to be Storm Ready
What to do if the lights go out
Ice, wind and snow or a car colliding with a utility pole can cause unexpected power outages. While we can’t control these events, we want to make sure you are prepared if the lights go out.
Have an outage kit on hand
Your kit should contain a battery-operated radio, flashlight/lantern, extra batteries, first aid kit, blankets, ready-to-eat food, can opener and water. The American Red Cross recommends having one gallon of water on hand per person per day. More ways to prepare »
Call us to report the outage
If you lose power, check your circuit breakers or fuse box first to make sure the problem is not inside your home. Call us toll free at 1-877-508-5088 – our automated system will give you the cause of the outage if it’s known, and an estimated time when power will be restored. Let us know if you’d like a call back with updates.
Get mobile updates
Our crews work to restore power as quickly and safely as possible. You now can get up-to-date outage information, as well as news and safety tips, from your smartphone at pacificpower.net/mobile.
Stay away to stay safe
If you see a power line on the ground, call 911 immediately and then us at 1-877-508-5088. Do not touch it and keep everyone (including pets) away. Always assume the line is energized and dangerous. Do not touch a person in contact with a line – call 911.
We’re ready
Each year as winter approaches, Pacific Power ensures plans are in place to prevent or to limit the severity of power outages – whatever Mother Nature brings. Here are some ways we prepare:
- Consult meteorologists throughout the year and in advance of winter storms
- Ensure snowcats and other equipment are tuned up and ready
- Patrol transmission lines
