Reading Your Residential Bill
Review different sections of your Pacific Power bill below for information about common charges, billing terms and other details. (This is a sample bill, actual details will vary.)
Customer service number – You can reach us 24 hours a day, seven days a week.
Balance – Your current bill is the sum of your electricity charges and optional charges.
Service dates – Dates and number of days included in the billing period.
Current monthly charges – A few charges and terms are defined below.
- Basic charge
This fixed, monthly charge covers some of the fixed costs associated with having electric service, including the cost of meters and meter reading, preparing and providing a bill, and other administrative costs.
- Single-phase service
A service consisting of two “hot" wires and a neutral. Most residential services are set up with single phase service (120/240 volts).
- Kilowatt-hours (kwh)
A measure of energy that is equal to the amount of work done by 1,000 watts for one hour (e.g., with one kilowatt-hour, you can watch TV for about three hours). Consumers are charged for electricity in cents per kilowatt-hour.
- City utility tax
This charge is collected on behalf of a city, generally pursuant to a city ordinance. All taxes are remitted to the city requiring the tax for its use.
Detachable portion of bill – Mail this stub with your payment in the envelope provided. It shows your payment due date, the amount you owe and provides a place to indicate the amount you paid. When mailing, please ensure our address shows through the return window.
Your Pacific Power account number
Energy use comparison chart – You can see how your use compares month to month along with average daily temperature and cost per day.
Amount – Current meter read, less prior meter read, equals the total kilowatt-hours consumed for the billing period.
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