Financial Assistance
Need help managing electric expenses?
Special services, bill assistance and time payment plans are available for customers experiencing financial hardships. For questions about payment plan eligibility or if you are experiencing difficulty making payments, please call 1-888-221-7070.
We partner with energy assistance organizations in each state, so please select your state to see the services available to you:
California
Updated as of 3/31/13. Annual state cap for matching funds is $28,000
State Energy Assistance
The Low Income Home Energy Assistance Program (LIHEAP) is federally funded through the U.S. Department of Health and Human Services. LIHEAP is an assistance program designed to help low income households with home energy costs. It is administrated by the California Department of Community Services and Development through local agencies.
Energy Assistance Donations Calculator
Many people in your community find it difficult to cover the cost of necessities such as medicine, food and electricity. Our customers, along with Pacific Power and our employees, have a long history of helping those in need. Starting January 1, 2013, Pacific Power will contribute $2 for every $1 donated to Project HELP, making your donation go even further. Check in every month to track how much we have raised to help people in need of energy assistance.
Project HELP
Project HELP is a nonprofit program providing energy assistance with donated funds. It is administrated by The Salvation Army. To see if you qualify, please contact the office nearest you:
- Alturas 530-233-3111
- Crescent City 707-464-9421
- Dunsmuir 530-925-5414
- Etna 530-467-3355
- McCloud 530-964-2204
- Mt. Shasta 530-926-5095
- Tulelake 530-667-5284
- Weed 530-938-5000
- Yreka 530-842-7321
- Other 916-563-3787
To donate to Project HELP, request an energy assistance donation envelope, by calling 1-888-221-7070. All contributions go directly to the organization in your area and are considered charitable donations for tax purposes. Your help is appreciated.
Bill Discounts
Pacific Power offers income-qualifying residential customers a 20 percent discount on monthly bills through its California Alternate Rates for Energy (CARE) program.
Customers on life-support or those requiring medical care may also be eligible for a special medical allowance that can lower your bill.
Low-Income Weatherization Program
Pacific Power partners with local agencies to provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. A variety of measures can be installed to save energy. These include insulation, energy-efficient showerheads, compact fluorescent light bulbs and more. All of these measures are designed to lower bills, while keeping your home comfortable.
LIHEAP and Weatherization Contacts
To apply for Pacific Power’s weatherization program, please call the appropriate agency listed below:
Del Norte County
Redwood Community Action Agency (RCAA)
707-464-5500, ext 121
Redwood Community Action Agency (RCAA)
707-464-5500, ext 121
Modoc County (Weatherization only)
Redwood Community Action Agency
1-800-252-4440, ext. 201
Siskiyou County
Great Northern Corporation
530-938-4115, ext. 115
T.E.A.C.H. Inc. (LIHEAP only)
Modoc County
530-233-3111
S.H.H.I.P. (LIHEAP only)
Shasta County
530-378-6900
Other State and Federal Resources
California Department of Community Services and Development
U.S. Department of Health and Human Services
California Department of Community Services and Development
U.S. Department of Health and Human Services
Oregon
Updated as of 3/31/13. Annual state cap for matching funds is $288,000
Oregon HEAT
We partner with Oregon HEAT, a nonprofit agency, to offer energy assistance to residents with donated funds. To learn more, please call 503-612-6300 or visit their website. If calling from outside the 503 area code, please dial “1”.
To donate to Oregon HEAT, request an energy assistance donation envelope or contact Oregon HEAT at the number listed above. All contributions go directly to Oregon HEAT and are considered charitable donations for tax purposes. Your help is appreciated.
Energy Assistance Donations Calculator
Many people in your community find it difficult to cover the cost of necessities such as medicine, food and electricity. Our customers, along with Pacific Power and our employees, have a long history of helping those in need. Starting January 1, 2013, Pacific Power will contribute $2 for every $1 donated to Oregon HEAT, making your donation go even further. Check in every month to track how much we have raised to help people in need of energy assistance.
State Energy Assistance
The Low Income Home Energy Assistance Program (LIHEAP) is federally funded through the U.S. Department of Health and Human Services. LIHEAP is an assistance program designed to help low-income households with home heating costs. The Oregon Energy Assistance Program (OEAP) was established by the Oregon legislative and also provides energy assistance funding. Both funds are administered by local agencies found below.
Low-Income Weatherization Program
Local agencies also provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. Based on the home's needs, a variety of measures can be installed, including insulation, energy-efficient showerheads, compact fluorescent light bulbs and more. All of these measures are designed to lower your electric bills while keeping your home comfortable.
Other State and Federal Resources
Washington
Updated as of 3/31/13. Annual state cap for matching funds is $68,000
State Energy Assistance
The Low Income Home Energy Assistance Program (LIHEAP) is federally funded through the U.S. Department of Health and Human Services. LIHEAP is an assistance program designed to help low income households with home energy costs. It is administrated by the Washington Department of Commerce through local agencies. Get more details on assistance available through Washington Department of Commerce.
Energy Assistance Donations Calculator
Many people in your community find it difficult to cover the cost of necessities such as medicine, food and electricity. Our customers, along with Pacific Power and our employees, have a long history of helping those in need. Starting January 1, 2013, Pacific Power will contribute $2 for every $1 donated to Project HELP, making your donation go even further. Check in every month to track how much we have raised to help people in need of energy assistance.
Project HELP
Project HELP is a nonprofit program providing energy assistance with donated funds. To see if you qualify, please call the agency listed below nearest you:
Project HELP —Yakima, The Salvation Army (509) 453-3139
Project HELP — Walla Walla, The Salvation Army (509) 529-9470
Project HELP — Sunnyside/Toppenish, Northwest Community Action Center (509) 865-7630
To donate to Project HELP, request an energy assistance donation envelope by calling 1-888-221-7070. All contributions go directly to the organization in your area and are considered charitable donations for tax purposes. Your help is appreciated.
Project HELP — Walla Walla, The Salvation Army (509) 529-9470
Project HELP — Sunnyside/Toppenish, Northwest Community Action Center (509) 865-7630
To donate to Project HELP, request an energy assistance donation envelope by calling 1-888-221-7070. All contributions go directly to the organization in your area and are considered charitable donations for tax purposes. Your help is appreciated.
Bill Discounts
Pacific Power offers a bill discount to income eligible households during winter heating months (November–April). The program is administered through the LIHEAP agencies. Ask for details and enroll when requesting LIHEAP assistance.
Low-income Weatherization Program
Pacific Power partners with local agencies to provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. Based on the home's needs, a variety of measures can be installed, including insulation, energy-efficient showerheads, compact fluorescent light bulbs and more. All of these measures are designed to lower your electric bills while keeping your home comfortable.
LIHEAP and Weatherization Contacts
Please call the community agency in your area to learn more and to apply:
Columbia, Garfield, Walla Walla Counties
Blue Mountain Action Council
(509) 529-4980
Blue Mountain Action Council
(509) 529-4980
Yakima County - South of Union Gap
Northwest Community Action Center
(509) 865-7630
Northwest Community Action Center
(509) 865-7630
Yakima County - North of Union Gap
Opportunities Industrialization Center of Washington
(509) 452-7145
Opportunities Industrialization Center of Washington
(509) 452-7145
Other State and Federal Resources
U.S. Department of Health and Human Services
U.S. Department of Health and Human Services
