To our valued Pacific Power customers:

As members of communities throughout Oregon and Northern California, everyone here at Pacific Power has shared in the heartbreak of these difficult days. The aftermath of the Labor Day storm is beyond anything that most of us have experienced before. 

At Pacific Power, we have been deeply saddened by these shared experiences, but we have also been inspired by the strength and resilience we’ve seen. We’ve been inspired by the restaurant that stayed open solely to provide food and comfort to fire fighters; by the outpourings of donations for evacuees; by the people who showed up to provide comfort and human connection in the face of profound loss; by the communities we’ve seen coming together when they needed each other most, and so much more.

You are our inspiration as we work tirelessly to support our communities, even as some team members faced evacuation from their own homes. We have safely restored power to tens of thousands of homes so far. Of course, that work is still ongoing, and we will not rest until power is safely restored to everyone we serve. In the meantime, we are partnering with local communities to provide immediate support for those in need. We’ll be sharing more details about those commitments in the coming weeks.

In the 100 years that Pacific Power has served this region, we’ve never seen anything quite like this. Rebuilding starts with all of us, and by partnering with others across our state, region and industry, we can move forward together. Rest assured, we’ll keep putting in the work to strengthen our system even more and continue to provide safe and reliable power. And we’ll work shoulder-to-shoulder with you, so that we can build back stronger and more resilient than ever before. Pacific Power is here with you and for you. 

Sincerely yours,

Stefan Bird
President and CEO

Here for you

If you have any questions or concerns about your service, please contact our customer care specialists anytime – day or night – at 1-888-221-7070. We’re here to help.