Ensuring safety and service during the coronavirus pandemic

You count on all of us at Pacific Power to deliver the safest, most reliable power possible. We continue to monitor the pandemic and are taking action to support you, our communities and our employees during this time.

Here to help

It’s important that you contact us now to take advantage of our flexible options and special funding resources available for a limited time to help get your account back on track. We’re resuming normal business practices, including issuing past due and disconnect notices for non-payment. You can easily set up a payment plan and extend your due date online, or call us anytime at 1-888-221-7070.

Tenants and landlords: The federal Emergency Rental Assistance Program is available in most areas to assist households that are unable to pay rent and utilities due to the COVID-19 pandemic. Find out more for your area

Beware of scammers who are targeting customers like you.

Help with bills

We understand the uncertainties our customers are facing. To help, we offer you flexible options and resources.

Energy assistance

Connect with local organizations for help with bills and other services.

Assistance for businesses

Get assistance with your electric account and learn about federal resources.

Ways to save

Review simple steps to keep your costs down and improve home comfort.

Special funding and bill assistance resources for your state

    We’re here to help customers get back on track. We’re resuming normal business practices. Additional notification will be sent prior to any disconnection of service. Please contact us at 1-888-221-7070 to discuss options for your account.

    Renting? Community Action Agencies that deliver LIHEAP funds distributed resources from the federal Emergency Rental Assistance Program to help renters unable to pay utilities and rent due to circumstances related to COVID-19. New applications were paused in December 2021. Review requirements and get updates on resources.

    For business customers, we’ve resumed normal business practices, including issuing late fees and disconnection for non-payment. Please contact our Business Solutions team at 1-866-870-3419 to set up flexible payment arrangements.

    We’re here to help customers get back on track. We’ve resumed normal business practices, including issuing past due and disconnect notices for non-payment. Please contact us at 1-888-221-7070 to discuss options for your account.

    State energy assistance
    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low income households with energy costs. It is administrated by the Washington Department of Commerce through local agencies. See local assistance resources.

    Renting? Resources are available from the federal Emergency Rental Assistance Program to help renters unable to pay utilities and rent due to circumstances related to COVID-19. Funds are available for a limited time and applications are available through local assistance agencies.

    We’ve resumed normal business practices, including issuing past due notices, late fees and disconnect notices for non-payment. If your account is or becomes 60 days past due, you will automatically be enrolled in a payment plan to help you get back on track. Please contact us at 1-888-221-7070 to discuss options for your account.

    New! California Arrearage Payment Program bill credit

    This bill credit is courtesy of the state’s California Arrearage Payment Program (CAPP), a program to help pay eligible past-due energy bills that increased during the COVID-19 pandemic. Customers do not need to apply for CAPP. If you’re eligible for CAPP assistance, Pacific Power will apply a CAPP bill credit directly to your account. See details on CAPP.

    More resources

    • You may qualify for a 20% bill discount through the California CARE program. If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for CARE. 
    • The Low Income Home Energy Assistance Program (LIHEAP) provides financial assistance to help low-income households pay their energy bill. See local assistance resources.
    • Renting? Resources are available from the federal Emergency Rental Assistance Program to help renters unable to pay utilities and rent due to circumstances related to COVID-19. Funds are available for a limited time. Use this checklist to gather required information, then find local resources
    • If you or a family member has a serious health condition and requires electricity for a medical device, let us know. To make it easy, customers receive approximately 500 additional kilowatt-hours per month at a lower rate to help offset increases in your bill due to the medical equipment. Find out more about the California Medical Baseline Program.

FAQ

Customer service 24/7

1-888-221-7070

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Flexible payment arrangements

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