Pacific Power to Host Smart Meter Workshops For Rogue Valley Customers

August 21, 2018


MEDFORD, Ore. — As part of the rollout of smart meters in the Rogue Valley, Pacific Power is hosting a series of customer workshops to share information about smart meters and answer questions about the project. Smart meter installations are taking place throughout the region this summer and fall as part of a statewide upgrade in Oregon.

“Pacific Power has a 100-year history of serving local communities by powering our customers’ lives both at home and at work. We are upholding that commitment by upgrading our metering technology to smart meters, and by supporting our communities through this technology upgrade,” said Christina Kruger, Pacific Power’s regional business manager for Southern Oregon. “We are confident that smart meters are safe and will provide customers with greater insights into their energy usage while helping us deliver faster more responsive service. Through these workshops, we’re  making sure our customers know that we are here to help them understand the benefits of these new smart meters, while also addressing their questions and concerns.”

The workshops will offer an opportunity for customers to meet with Pacific Power staff and smart meter experts, gather information and facts and see demonstrations, including a chance to measure the radio frequency levels of a smart meter compared to other wireless technologies. Information on energy efficiency and renewable energy options will also be available. The events are free to attend and will be held during the following dates and times. Lunchtime snacks will be provided.

Jackson County Workshop – Saturday,  September 8, 11 am to 1 pm
Location: Jackson County Fairgrounds, Mace Watchable Wildlife Memorial Center, 1 Peninger Rd,  Central Point.

Josephine County Workshop: Saturday, September 22, 11 am to 1 pm
Location: Josephine County Fairgrounds, Arts and Crafts Building, 1451 Fairgrounds Road, Grants Pass.

During the workshops, Pacific Power will provide updates on opt-out fees, offer information to help customers feel confident that they have the facts on smart meters, and share tips to help navigate misinformation being circulated.

  • Oregon opt-out fee changes
    In response to customer and community feedback, Pacific Power filed a proposal with the Oregon Public Utility Commission to remove the upfront smart meter opt-out fee of $137, to reduce the immediate financial impact for customers who opt-out. The PUC approved the removal of the $137 fee on Tuesday, August 14.

    With this change, customers who opt-out prior to having a smart meter installed will only be charged a $36 per month fee for manually reading an existing meter. Customers who opted out prior to August 14, will receive a refund of the $137 fee.

    Pacific Power will continue its work with the OPUC to ensure customers are charged fairly for continuing to service their existing meters. Currently, less than one percent of customers opt out of installing a smart meter.
  • Syndicated anti-smart meter groups
    Pacific Power has identified several out-of-state groups that are providing, and in some cases actively charging for, whitepapers, videos, and speaking engagements that perpetuate incorrect or misleading information. Pacific Power is a source for correct facts on smart meters that can help customers navigate misinformation being promoted on websites, social media, and through word-of-mouth. This information can be found at, or by calling 866-869-8520.

Customers seeking additional information on the workshops, opt-out fees, and smart meters are encouraged to call 866-869-8520 for help with any questions. Additional smart meter information is available at

Nationwide, more than 70 million smart meters are already installed at homes and businesses, which includes half of all households in the U.S. Pacific Power smart meters are a key component to updating the energy grid initially built for technology from 100 years ago. They also help Pacific Power hold down operating costs, improve customer service and reliability while maintaining the highest standards of security and customer privacy.