Power Outages

Our top priority is delivering safe, reliable electricity – we know how important it is to your business. However, sometimes weather, accidents and other unforeseen conditions can cause power outages.

Current outage updates


Choose your state below for updates on select outages in your area. Information is typically posted for outages affecting more than 500 customers.

To report an outage, or receive an update on a current outage in your area, call toll free at 1-877-508-5088.

Outage preparation tips

  • Develop a readiness plan to ensure you and your employees are set to respond if an outage occurs. As part of your plan:
    • Mark the location of your electrical supply panels and note how to turn off power.
    • Label equipment power switches to find them more easily in an outage. Identify outage procedures for all critical equipment:
      • Computers – Plug computers into quality surge protectors. Install automatic backup programs and battery back-up systems.
      • Cash registers – Have a calculator or other nonelectrical option on hand. 
      • Electronic door locks – Check that electronic locks can be manually bypassed.
  • Put together an outage kit, including flashlight with extra batteries, battery-operated alarm clock, manual can opener, battery-powered radio, and bottled water.
  • Keep emergency lighting in good working order.
  • Consider back-up power. Your business might benefit if the financial impact of losing power to critical functions and equipment is significantly greater than the expense of buying and installing a back-up power system. 

If the power goes out

  • Before you call us, check for a tripped breaker or blown fuse to determine if the cause of the outage. Look for lights at nearby businesses to see if they are affected.
  • If it's not a breaker or fuse, call to report the outage toll free at 1-877-508-5088. If you are not calling from a phone number we have on record, you may be asked to input your account number. If you have more than one account, you will be directed to a customer service agent.
  • When you report an outage, you’ll have the option to receive automated callbacks that give you outage updates.
  • Turn off all electrical equipment to prevent overloading the circuits — and the company’s electrical system — when power is restored. Pay special attention to:
    • Motorized equipment – Since motorized equipment can draw considerable amounts of power at start up, switch off to reduce the electrical load when power comes back on.
    • Refrigeration – Keep refrigerators and freezers closed to reduce spoilage (food can last two days).
    • Ventilation – Do not use machinery if ventilation or fire suppression systems are not operating.
  • Stay safe. If there are downed power lines outside your facility, call us or 911 immediately and keep everyone away.
  • When the power returns, if your lights are very dim or are unusually bright, turn off the power at your electrical supply panel or fuse box and call us again.
  • Call us again if power comes back on at nearby businesses but not yours. 

Learn more about power quality and equipment protection »

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