What We Do to Restore Power

Here are typical steps we take to restore power:

outage restoration

1. Pinpoint the outage and formulate solutions to restore power.

2. Dispatch crews closest with the right type of equipment.

3. Assess conditions for public and crew safety and develop a restoration work plan.

4. Patrol lines and investigate substations.

5. Clear downed power lines.

6. Restore power to the greatest number of people as quickly as possible through transmission lines that keep hundreds of substations full of energy.

7. Restore power to substations that convert high-voltage power to voltage levels people can use at home.

8. Restore power to concentrated areas through distribution lines and tap lines. Distribution lines travel from the substations to neighborhoods and serve between 1,000 to 3,000 customers. Tap lines then feed into pockets of 20 to 30 homes.

9. Restore power to individual (typically suburban or rural) homes and businesses. This task usually takes the longest.

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