Reliability & Power Quality

Lineman working

You can count on Pacific Power to deliver safe, reliable electricity and excellent customer service. We provide 99.98 percent service reliability to customers — and we are always working to improve.

Our efforts are focused on better, smarter, more efficient ways to bring you the service you expect and keep costs down.

Investing in our sytem

We’re making important investments in our system to ensure our customers and communities have the reliable electricity they need to prosper. A few of our projects include:


  • Our Lassen Substation project in Mount Shasta is in the design phase. When complete, it will result in increased system capacity to accommodate load growth and improve reliability.


  • Construction of a new transmission line in Josephine and Jackson counties will strengthen power reliability in the area and allow for further economic development.


  • Our Union Gap Substation is in the process of being rebuilt to improve reliability in the Yakima Valley.

Leveraging technology

Our engineers have developed state-of-the-art computer software and other system performance tools so we can:

  • Better investigate outages to prevent them from happening again.
  • Quickly identify and correct potential reliability problem areas.
  • Gain additional capacity from our existing transmission facilities, using them efficiently to get power where it’s needed.

We're also installing smart meters in Oregon to give customers greater insight into their energy use and make our power grid more resilient.

What you can do

Due to a number of factors inside and outside your home, the voltage of your electric service can vary slightly. Most of the time you won't even notice these voltage variations, but modern sophisticated electronic equipment can be very sensitive to even small, split-second electricity fluctuations. Learn more about power quality & equipment protection »

To request information about reliability at your home or business, please complete our contact form or call us at 1-888-221-7070.

Customer Service

Customer Service

Customer service

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