It's Best to be Storm Ready

What to do if the lights go out

Ice, wind and snow or a car colliding with a utility pole can cause unexpected power outages. While we can’t control these events, we want to make sure you are prepared if the lights go out.

Outage kit

Have an outage kit on hand

Your kit should contain a battery-operated radio, flashlight/lantern, extra batteries, first aid kit, blankets, ready-to-eat food, can opener and water. The American Red Cross recommends having one gallon of water on hand per person per day. More ways to prepare »


Reporting outage

Call us to report the outage

If you lose power, check your circuit breakers or fuse box first to make sure the problem is not inside your home. Call us toll free at 1-877-508-5088 – our automated system will give you the cause of the outage if it’s known, and an estimated time when power will be restored. Let us know if you’d like a call back with updates.

Get updates from your phone

Get mobile updates

Our crews work to restore power as quickly and safely as possible. You now can get up-to-date outage information, as well as news and safety tips, from your smartphone at


Linemen working in snowy, remote conditions

Stay away to stay safe

If you see a power line on the ground, call 911 immediately and then us at 1-877-508-5088. Do not touch it and keep everyone (including pets) away. Always assume the line is energized and dangerous. Do not touch a person in contact with a line – call 911.

Get more information or watch our video »

Pacific Power truck

We’re ready

Each year as winter approaches, Pacific Power ensures plans are in place to prevent or to limit the severity of power outages – whatever Mother Nature brings. Here are some ways we prepare:

  • Consult meteorologists throughout the year and in advance of winter storms
  • Ensure snowcats and other equipment are tuned up and ready
  • Patrol transmission lines

More articles:

Customer Service

Customer Service

Customer service

Report a power outage

Report a streetlight outage