Reading Your Residential Bill

Review different sections of your Pacific Power bill below for information about common charges, billing terms and other details. (This is a sample bill, actual details will vary.)

Bill image callout 1 - phone number Customer service number – You can reach us 24 hours a day, seven days a week.

Balance – Your current bill is the sum of your electricity charges and optional charges.

Service dates – Dates and number of days included in the billing period.

Current monthly charges – A few charges and terms are defined below.

Basic charge

This fixed, monthly charge covers some of the fixed costs associated with having electric service, including the cost of meters and meter reading, preparing and providing a bill, and other administrative costs.

Single-phase service

A service consisting of two “hot" wires and a neutral. Most residential services are set up with single phase service (120/240 volts).

Kilowatt-hours (kwh)

A measure of energy that is equal to the amount of work done by 1,000 watts for one hour (e.g., with one kilowatt-hour, you can watch TV for about three hours). Consumers are charged for electricity in cents per kilowatt-hour.

City utility tax

This charge is collected on behalf of a city, generally pursuant to a city ordinance. All taxes are remitted to the city requiring the tax for its use.

Detachable portion of bill – Mail this stub with your payment in the envelope provided. It shows your payment due date, the amount you owe and provides a place to indicate the amount you paid. When mailing, please ensure our address shows through the return window.

 Your Pacific Power account number

Energy use comparison chart – You can see how your use compares month to month along with average daily temperature and cost per day.

Amount – Current meter read, less prior meter read, equals the total kilowatt-hours consumed for the billing period.

  Information and special offers

Customer Service

Customer Service

Customer service
1-888-221-7070

Report a power outage
1-877-508-5088

Report a streetlight outage