Financial Assistance
Need help managing electric expenses?
Special services, bill assistance and time payment plans are available for customers experiencing financial hardships. For questions about payment plan eligibility or if you are experiencing difficulty making payments, please call 1-888-221-7070.
We partner with energy assistance organizations in each state, so please select your state to see the services available to you:
California
State Energy Assistance
The Low Income Home Energy Assistance Program (LIHEAP) is federally funded through the U.S. Department of Health and Human Services. LIHEAP is an assistance program designed to help low income households with home energy costs. It is administrated by the California Department of Community Services and Development through local agencies.
Project HELP
Project HELP is a nonprofit program providing energy assistance with donated funds. It is administrated by The Salvation Army. To see if you qualify, please contact the office nearest you:
- Alturas 530-233-3111
- Crescent City 707-464-9421
- Dunsmuir 530-926-5095
- Mt. Shasta 530-926-5095
- Scott Valley 530-467-3355
- Tulelake 530-667-5284
- Weed 530-938-5000
- Yreka 530-842-7321
- Other 916-563-3787
To donate to Project HELP, request an energy assistance donation envelope by calling Pacific Power at 1-888-221-7070. You can also contact us to enroll in our fixed donation program. With this program, you choose a contribution amount you would like to add to your monthy bills. All contributions go directly to the organization in your area and are considered charitable donations for tax purposes. Your help is appreciated.
Bill Discounts with CARE Program
Pacific Power offers income-qualifying residential customers a 20 percent discount on monthly bills through its California Alternate Rates for Energy (CARE) program.
Customers on life-support or those requiring medical care may also be eligible for a special medical allowance that can lower your bill.
Earned Income Tax Credit
Make sure you are getting all your tax benefits this year. If you qualify for the Earned Income Tax Credit – or EITC – you could pay less federal tax, no tax or even get a tax refund. That’s money you can put toward other uses.
EITC is a credit for workers with low to moderate income who meet certain requirements. There are special rules that assist individuals receiving disability benefits and members of the military as well.
Low-Income Weatherization Program
Pacific Power partners with local agencies to provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. A variety of measures can be installed to save energy. These include insulation, energy-efficient showerheads, compact fluorescent light bulbs and more. All of these measures are designed to lower bills, while keeping your home comfortable.
LIHEAP and Weatherization Contacts
To apply for Pacific Power’s weatherization program, please call the appropriate agency listed below:
Del Norte County
Del Norte Senior Center (LIHEAP & weatherization)
707-464-9013
Modoc County
T.E.A.C.H. Inc. (LIHEAP)
530-233-3111
Redwood Community Action Agency (weatherization)
1-800-252-4440, ext. 206
Shasta County
S.H.H.I.P.
530-378-6900, ext 0 (LIHEAP)
530-378-6900, ext 3 (weatherization)
Siskiyou County
Great Northern Services
530-938-4115, ext. 120 (LIHEAP)
530-938-4115, ext. 127 (weatherization)
Other State and Federal Resources
California Department of Community Services and Development
U.S. Department of Health and Human Services
Earned Income Tax Credit Information
Oregon
Oregon Energy Fund
We partner with Oregon Energy Fund, a nonprofit agency, to offer energy assistance to residents with donated funds. To learn more, please call 971-386-2124 or visit their website.
To donate to Oregon Energy Fund, request an energy assistance donation envelope or contact Oregon Energy Fund at the number listed above. You can also contact Pacific Power at 1-888-221-7070 to enroll in our fixed donation program. With this program, you choose a contribution amount you would like to add to your monthy bills. All contributions go directly to Oregon Energy Fund and are considered charitable donations for tax purposes. Your help is appreciated.
State Energy Assistance
The Low Income Home Energy Assistance Program (LIHEAP) is federally funded through the U.S. Department of Health and Human Services. LIHEAP is an assistance program designed to help low-income households with home heating costs. The Oregon Energy Assistance Program (OEAP) was established by the Oregon legislative and also provides energy assistance funding. Both funds are administered by local agencies below:
Local energy assistance agency list
Oregon Housing and Community Services
Low-Income Weatherization Program
Local agencies also provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. Based on the home's needs, a variety of measures can be installed, including insulation, energy-efficient showerheads, LED light bulbs and more. All of these measures are designed to lower your electric bills while keeping your home comfortable.
Weatherization agency list by county
Earned Income Tax Credit
Make sure you are getting all your tax benefits this year. If you qualify for the Earned Income Tax Credit – or EITC – you could pay less federal tax, no tax or even get a tax refund. That’s money you can put toward other uses.
EITC is a credit for workers with low to moderate income who meet certain requirements. There are special rules that assist individuals receiving disability benefits and members of the military as well.
The nonprofit Cash Oregon also offers help with EITC and free tax preparation to people whose income qualifies.
Other State and Federal Resources
U.S. Department of Health and Human Services
Earned Income Tax Credit Information
Call 211 – Oregon 211 directs callers to a variety of health and human services available in communities throughout Oregon.
Washington
State Energy Assistance
Project HELP
Project HELP — Walla Walla, The Salvation Army (509) 529-9470
Project HELP — Lower Yakima Valley, Northwest Community Action Center (509) 865-7630
To donate to Project HELP, request an energy assistance donation envelope by calling Pacific Power at 1-888-221-7070. You can also contact us to enroll in our fixed donation program. With this program, you choose a contribution amount you would like to add to your monthy bills. All contributions go directly to the organization in your area and are considered charitable donations for tax purposes. Your help is appreciated.
Low Income Bill Assistance program (LIBA)
Earned Income Tax Credit
Make sure you are getting all your tax benefits this year. If you qualify for the Earned Income Tax Credit – or EITC – you could pay less federal tax, no tax or even get a tax refund. That’s money you can put toward other uses.
EITC is a credit for workers with low to moderate income who meet certain requirements. There are special rules that assist individuals receiving disability benefits and members of the military as well.
Low-income Weatherization Program
LIHEAP and Weatherization Contacts
(509) 545-4042 ext. 214 (weatherization)
Northwest Community Action Center
(509) 865-7630
Opportunities Industrialization Center of Washington
(509) 452-7145 (LIHEAP)
(509) 452-2555 (weatherization)
(509) 865-5121 ext. 4532 (LIHEAP)
(509) 865-7164 ext. 4480 (weatherization)
