California CARE Program

Save energy and money through monthly bill discounts and free weatherization services. To qualify, residential customers have to meet the following gross income guidelines:

Number in household Monthly income at or below Yearly income at or below
1-2 $2,707 $32,480
3 $3,403 $40,840
4 $4,100 $49,200
5 $4,797 $57,560
6 $5,493 $65,920
7 $6,190 $74,280
*For each additional person add: $697 $8,360

20 percent monthly bill discount

Income-qualifying residential customers can receive a 20 percent discount on Pacific Power bills through the California Alternate Rates for Energy (CARE) program. The program was established in 1989 by the California legislature. CARE is funded through a surcharge on non-CARE customers' monthly bills, as required by the commission.

Residential customers

If you meet these guidelines, please fill out an application for CARE or call toll free at 1-888-221-7070:

For information on additional energy assistance programs, call the appropriate agency listed below:

Del Norte County: Redwood Community Action Agency, 707-464-0955, Ext. 2106
Modoc County: Redwood Community Action Agency, 1-800-252-4440, Ext. 206
Shasta County: S.H.H.I.P., 530-378-6900, Ext. 3
Siskiyou County: Great Northern Corporation, 530-938-4115, Ext.117

Tenants of sub-metered residential facilities

Landlords on a master meter account can fill out an application for CARE or call toll free at 1-888-221-7070 and landlords who are billed under Schedule DS-8 can calculate their tenants' bill using our simple calculator.

PDF Print a copy of the form and mail it to us

Qualified nonprofit group living facilities

Group living facilities, homeless shelters, hospices and women's shelters may qualify for CARE if the facility is federally tax exempt and all of the facility occupants meet the income requirements. See application for specific eligibility criteria.

PDF Print a copy of the form and mail it to us

Qualified agricultural employee housing facilities

Migrant farm worker housing centers and other agricultural employee housing facilities may qualify for CARE if all of the residents meet income guidelines. See application for specific eligibility criteria.

PDF Print a copy of the form and mail it to us

Customer Service

Customer Service

Customer service
1-888-221-7070

Report a power outage
1-877-508-5088

Report a streetlight outage