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LAST UPDATED: May 1, 2024
PacifiCorp, an Oregon corporation doing business as “Pacific Power” in Oregon, Washington and California and “Rocky Mountain Power” in Utah, Wyoming and Idaho (“PacifiCorp,” “we,” “us,” or “our”), provides electricity and other energy services to our customers. This Privacy Policy is designed to help you understand how we collect, use, process, and share your personal information, and to help you understand and exercise your privacy rights.
We are committed to safeguarding the privacy of individuals and businesses with respect to nonpublic, personal and financial information.
This Privacy Policy addresses information obtained from our customers, website visitors, and mobile application users and is intended to inform you about how we treat personal information that we collect and use about you. Except as noted below, this Privacy Policy does not apply to employment-related personal information collected from job applicants, employees, directors, officers and contractors.
In addition to our general privacy policies, customers who are California residents or residents of certain other states may have specific rights under applicable state laws including the California Consumer Privacy Act of 2018 (CCPA). A description of these rights, as well additional detail about the information we collect and disclose, is provided in the Supplemental Notice For California Residents; Supplemental Notice for Nevada Residents, and Supplemental Notice for Utah Residents portions of this Privacy Policy below.
This Privacy Policy applies to personal information processed by us, including on our websites, mobile applications, and other online or offline offerings. To make this Privacy Policy easier to read, our websites, mobile applications, and other offerings are collectively called the “Services.”
Changes to our Privacy Policy. We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.
Energy Usage Information. We protect your energy usage data by treating it as your personal information, consistent with the terms of this Privacy Policy. In addition, for California customers, energy usage data privacy is addressed in our Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information.
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
A. Personal Information You Provide to Us Directly
We may collect personal information that you provide to us.
B. Personal Information Collected Automatically
We may collect personal information automatically when you use our Services.
Our uses of these Technologies fall into the following general categories:
See the section titled “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
C. Personal Information Collected from Other Sources
Third-Party Services and Sources. We may obtain personal information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect personal information about you from that third-party application that you have made available via your privacy settings. These sources may include government agencies operating energy assistance, rebate, or usage programs.
We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.
A. Provide Our Services
We use your information to fulfil our contract with you and provide you with our Services, such as:
B. Administrative Purposes
We use your information for various administrative purposes, such as:
We may use your information for other legitimate business purposes as reasonably anticipated within the context of our relationship with you and as permitted by law.
C. Marketing and Advertising our Products and Services
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.
Some of the ways we market to you include email campaigns, text messages, custom audiences advertising, and we may choose to engage in “interest-based” or “personalized advertising,” including through cross-device tracking.
If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” below.
D. With Your Consent
We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
E. Other Purposes
We also use your personal information for other purposes as requested by you or as permitted by applicable law.
We disclose your personal information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
A. Disclosures to Provide our Services
The categories of third parties with whom we may share your personal information are described below.
We may also share your information with third parties as appropriate and permitted by law, including to operate and maintain our electric system and assist emergency responders in situations of immediate threat to life or property. The privacy choices you may have about your personal information are determined by applicable law and are described in Section 5 below.
B. Disclosures to Protect Us or Others
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance.
Please note you must separately opt out in each browser and on each device.
Your Privacy Rights. In accordance with applicable law, you may have the right to:
If you would like to determine if any of these rights apply to your information and exercise any of these rights that do apply, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot guarantee or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized access, use, disclosure, or loss of personal information.
By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail, or by sending an email to you.
All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.
We store the personal information we collect as described in this Privacy Policy for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws, or based upon other criteria, including, but not limited to, the sensitivity and volume of such data. Additionally, we endeavor to retain all such personal information in accordance with legal requirements.
To remove your online account, please log in to your account and click on Delete Profile.
This Supplemental Notice for California Residents only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information PacifiCorp has collected about them, and whether PacifiCorp disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below: The following table describes the categories of personal information PacifiCorp has collected and whether PacifiCorp disclosed that personal information for a business purpose (e.g., to a service provider).
Category of Personal Information Collected by PacifiCorp |
Category of Third Parties Personal Information is Disclosed to for a Business Purpose |
Identifiers.
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Personal information categories A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Personal Information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. Note: Some personal information included in this category may overlap with other categories. |
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Protected classification characteristics under California or federal law Age |
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Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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Internet or other electronic network activity Browsing history, search history, information on a consumer's interaction with an internet website, application, or advertisement. |
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Geolocation data Physical location where service is provided. |
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Sensory data Audio |
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Professional or employment-related information Current or past job history or performance evaluations. |
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Inferences drawn from other personal information to create a profile about a consumer Profile reflecting a consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
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The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth in the sections titled “Personal Information We Collect” and “How We Use Your Personal Information” above, respectively.
“Sales” of Personal Information under the CCPA
PacifiCorp does not sell your personal information, nor does PacifiCorp have actual knowledge of any sale of personal information of minors under 16 years of age.
Additional Privacy Rights for California Residents
In accordance with California law, you may have the right to:
If you would like to determine if any of these rights apply to your information and exercise any of these rights that do apply, please contact us as set forth in the section titled “Contact Us” below. We will process such requests in accordance with applicable laws.
Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.
Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To authorize an agent, provide written authorization signed by you and your designated agent and contact us as set forth in the section titled “Contact Us” below for additional instructions.
Verification. To protect your privacy, we will take steps to reasonably verify your identity before fulfilling your request. These steps may involve asking you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, or to answer questions regarding your account and use of our Services.
If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth in the section titled “Contact Us” below. We will process such requests in accordance with applicable laws.
De-Identified Information. If we create or receive de-identified information, we will not attempt to reidentify such information, except to comply with applicable law.
California Shine the Light. The California “Shine the Light” law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.
Right for minors to remove posted content. Where required by law, California residents under the age of 18 may request to have their posted content or information removed from the publicly-viewable portions of the Services by contacting us directly as set forth in the section titled Contact Us below.
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties who intend to license or sell that personal information. You can exercise this right by contacting us as set forth in the section titled “Contact Us” below. If contacting us via the online form linked to in the “Contact Us” section below, please include the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please contact us as set forth in the section titled “Contact Us” below.
Categories of Personal Data. The categories of personal data we process are described in the section titled 2. PERSONAL INFORMATION WE COLLECT.
Purposes for Processing Personal Data. The purposes for which personal data is processed are described in the section titled 3. HOW WE USE YOUR PERSONAL INFORMATION.
Personal Data Sharing. The categories of personal data that we may share with the third parties and the categories of third parties we may share personal data with are described in the section titled: 4. HOW WE DISCLOSE YOUR PERSONAL INFORMATION.
Your Personal Data Rights. How and where you may exercise your privacy rights, including how to opt out of any use of your personal data for Targeted Advertising, as that term is defined by the Utah Consumer Privacy Act is described in the section titled 5. YOUR PRIVACY RIGHTS AND CHOICES.
Non-Discrimination. Utah residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the Utah Consumer Privacy Act.
Verification. To protect your privacy, we will take steps to reasonably verify your identity before fulfilling your request. These steps may involve asking you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, or to answer questions regarding your account and use of our Services.
Appeal. If you exercise your privacy rights with us and want to appeal a response or decision, you may do so by contacting us as indicated below and describing your request as an appeal or by following any alternative methods for appeal described in our response.
If you are a Utah resident and would like to exercise any of your privacy rights, please contact us as set forth in the section titled “Contact Us” below. We will process such requests in accordance with applicable laws.
De-Identified Information. If we create or receive de-identified information, we will not attempt to reidentify such information, except to comply with applicable law.
The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information to our site without your consent, you may contact us as described in the section titled “Contact Us” below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.
Third-Party Websites/Applications. The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
PacifiCorp is the controller of the personal information we process under this Privacy Policy.
If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, you can contact us at:
For Pacific Power Customers:
Pacific Power Customer Service
Attention: Privacy Management
Pacific Power
PO Box 400
Portland, OR 97207-0400
1-888-221-7070
Contact Us Online
For Rocky Mountain Power Customers:
Rocky Mountain Power Customer Service
Attention: Privacy Management
Rocky Mountain Power
PO Box 25308
Salt Lake City, UT 84125-0308
1-888-221-7070
Contact Us Online