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Privacy
Pacific Power is committed to safeguarding the privacy of individuals and businesses with respect to nonpublic, personal and financial information. Pacific Power therefore makes sure that its policies and practices in relation to the collection, use, retention, transfer and access of such information is strictly limited to those uses necessary to conduct the business of servicing your accounts and agreements with the company. Pacific Power will not provide, rent or sell your sensitive personal and financial information to company affiliates or nonaffiliated third parties, without your advance knowledge, except in the limited circumstances described below.
What information does Pacific Power collect?
During the application for electric service or other company services, or when using online customer self-service functions, Pacific Power may ask for certain customer information such as your name, address, mailing address, phone number and place of employment. As a security measure against others accessing your account, the Company may also collect some form of more personally identifiable information, such as Social Security Number and/or driver's license number. The Company also collects information regarding our interactions and transactions over the course of our business relationship with you.
Should you apply for credit with Pacific Power, we may request information about you from a consumer-reporting agency. In such event, Pacific Power will not share your consumer report information with any company affiliate or any nonaffiliated third party.
What information collected does Pacific Power provide company affiliates or nonaffiliated third parties?
Pacific Power sometimes partners with company affiliates or nonaffiliated third parties that provide services on the Company's behalf that are necessary to complete a customer-requested transaction. Under these limited circumstances, these third party relationships will be invisible to you as a customer. However, you have our assurance that your personal account information will be provided the same protections you experience directly with Pacific Power. The information shared is limited to that necessary to deliver the service authorized or requested by the customer and generally consists of name, account number, mailing address and phone number.
Pacific Power may disclose information to companies that perform marketing services on the Company's behalf or to other financial institutions with whom we have joint marketing agreements. These companies are subject to confidentiality agreements with Pacific Power and other legal restrictions that prohibit them from using the information except to market the specified Pacific Power-related products or services. The information shared is limited to information we receive from you on applications or other forms, such as name, account number, mailing address and phone number.
There are times when Pacific Power is required to furnish information concerning present or former customers to regulatory agencies who audit the Company’s filings in rate cases, to government agencies or in response to a subpoena, warrant, court order, levy, attachment or other comparable legal process; however, Pacific Power endeavors to cause the party receiving such information to agree to maintain the confidentiality of the information
Pacific Power does not disclose a customer’s personal information or energy usage data to any third party without your prior consent, except as necessary for Pacific Power to:
- Provide services to you.
- Operate and maintain Pacific Power’s electric system.
- Comply with a valid warrant, subpoena, or court order.
- Comply with a valid California Public Utilities Commission request or request from other state or federal governmental agencies with legal authority to obtain the data from Pacific Power.
- Enable third parties to provide utility-related services on behalf of Pacific Power – but only to the extent necessary to render the service and subject to strict confidentiality and security requirements.
- Assist emergency responders in situations of immediate threat to life or property.
Pacific Power may share non-customer specific energy usage data with other entities for the purpose of performing activities that may help improve such programs as energy efficiency and demand response, or to inform California energy policy as directed by the CPUC.
Lastly, you may request that we disclose your energy usage data, including your personal information, to third party companies or persons you designate and authorize to enable them to render certain services on your behalf. Before authorizing us to share this information, it is important that you (1) understand how those third parties or persons will to use your information and whether they intend to share it with others, and (2) know your rights as a consumer.
What rights do I have to "opt out" of disclosure of my account information to company affiliates or nonaffiliated third parties?
Pacific Power will not provide any sensitive personal information about its customers to company affiliates or nonaffiliated third parties without first receiving your written authorization or request to do so, except in the limited circumstances described above (which are expressly permitted by law).
How does Pacific Power protect the privacy of my account information once collected?
Keeping customer information private is vitally important to Pacific Power. The Company maintains physical, electronic and procedural safeguards that comply with federal, state and industry regulations to guard your sensitive information. Customer information is encrypted both where it is stored and when it is transmitted over the network and Pacific Power participates in rigorous third-party audits that verify our security controls.
California Consumer Privacy Act (CCPA)
About CCPA and Your Rights
AB 375 was signed into law in 2018 and will be effective as of 1/1/2020. This privacy law provides consumers with more control of their personal data, with rights including:
- The right to know what personal information is being collected about them, both by category and specific pieces of information the business has collected;
- The right to know whether their personal information is being sold or otherwise disclosed and to whom;
- We are prohibited by Public Utilities Code Section 8380(b)(2) from selling customer data or personal identifiable information.
- The right to have their personal information erased in certain circumstances.
- You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable personal information deletion request, we will your personal information from our records, unless an exception applies.
California Consumer Privacy Act (CCPA): Request Your Information
- Under the California Consumer Privacy Act, you may request a report on what information Pacific Power may have collected about you in the past. To submit a request for information please call 1-888-221-7070 or complete the contact form here and identify that you are making a CCPA information request in the message field.
- Once we receive and confirm your verifiable personal information deletion request, we will delete your personal information from our records, unless an exception applies. To submit a request for deletion, please call 1-888-221-7070 or complete the contact form here and identify that you are making a CCPA information request in the message field.
Response Timing and Format
Once we receive and confirm your verifiable personal information request, we will attempt to respond to a verifiable personal information request within forty-five (45) days of its receipt. If we require more time, up to an additional 45 days, we will inform you of the reason and extension period in writing. Unless otherwise indicated, we will respond via a secure email link to the email address on file.
Any disclosures we provide will only cover the 12-month period preceding the verifiable personal information request receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or clearly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights, including:
- Denying you services.
- Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Providing you a different level or quality of services.
- Suggesting that you may receive a different price or rate for services or a different level or quality of services.
Notice to California customers: For information specific to the privacy of energy usage data, please see Pacific Power’s notice of accessing, collecting, storing, using and disclosing energy usage information.