Unfortunately our site does not allow you to edit your user ID. If you would like to use a different user ID, you can create a new online account. Once your new account is established, you may want to remove your old online profile. Please call us anytime at 1-800-538-4228 for assistance.
You will need to re-register with a different user ID and password. For security reasons, we cannot reset your password for you or change your email address.
The security settings of some email providers damage or remove parts of our activation link. Please call us anytime at 1-800-538-4228 for assistance.
No. It’s optional for those who would like to add an extra layer of protection to their account and personal information.
Enrolling in multifactor authentication is optional. After you enroll, you will be required to enter your password and a unique authorization code to access your accounts. The unique code will be sent to a designated text number that you select when enrolling into this security feature.
No, due to security reasons you can receive an authorization code only to your registered text number.
You can request another code be sent. If a technical problem prevents you from receiving your code, please contact us at 1-800-538-4228.
No. If you have enrolled in multifactor authentication, you must enter an authorization code to proceed with sign in.
No. For security reasons, you must sign in to make changes. After you sign in, you can navigate to Manage Account to opt-out.
If you are having trouble receiving a code by text, call us at 1-800-538-4228.
The authorization code will be sent from the text number 1-833-957-2001. It will have a prefix of PacPwr Acct Alert.
Making an online payment with your checking or savings account also provides you with paperless billing, which is convenient, keeps electricity costs low and helps protect the environment. If you prefer to receive paper bills, call us at 1-800-538-4228 and we will immediately make the change for all future bills.
If you don't receive your email notification, chances are your email was returned to us for some reason. Here are the most likely reasons this could be happening:
Your payment is processed within 48 hours.
Your payment may take up to two business days to be reflected online. After you make a payment and you see the confirmation page with a confirmation number, your payment has been submitted for processing. You also will receive an email and/or text confirmation.
Log in and verify or change your bank account information.
Customers in Oregon and Washington receive a bill credit of $0.50 every month for each account enrolled in paperless billing. That’s up to $6 in total credits per year, per account, for simply going paperless. Customers in all states can help the environment and make it easy to manage their account.
Automatic payments also provides you with paperless billing, which is convenient, keeps electricity costs low and helps protect the environment. If you prefer to receive paper bills, call us at 1-800-538-4228 and we will immediately make the change for all future bills.
Weather and other factors can put your home energy efficiency and your budget to the test. We understand and we have ways to help.
Get help understanding high bills.
For customers experiencing financial hardships, you can easily extend your due date or set up a time payment plan.
Make payment arrangements.
We also work with local energy assistance agencies to help income-qualifying individuals and families with their bills.
Learn about energy assistance.
If your power goes out, our crews work 24/7 to restore your service as quickly and safely as possible. You can stay informed via text alert, mobile app or through our online outage maps.
The more outage reports we receive, the quicker we are able to diagnose the cause of an outage. Our outage management system helps us analyze the outage based on outage reports we receive in a given area and where the affected homes and businesses are on the electrical circuit. Our crews can respond more efficiently and quickly if they have this information.
Electricity is metered so you're never charged for power you don't use.
Your request will be processed within 1-2 business days or sooner. We will keep you informed about your request.
Yes, our Blue Sky renewable energy program allows you to support renewable energy in the region and in local communities for as little as $1.95 extra per month.
Blue Sky is a way for customers to support renewable energy equal to all or part of their energy use. Through Blue Sky, customers can reduce their home or business' carbon footprint tied to their electricity use and drive demand for more renewable energy in the region. Depending on the enrollment option, customers may also help fund salmon and native fish habitat restoration projects in Oregon or help fund community-scale renewable energy projects in their state.
Learn more about Blue Sky.
When you sign up for Blue Sky, you support renewable energy equal to all or part of your energy use. You pay a little extra on your bill each month. Participation is voluntary, requires no contracts and can be canceled at any time.
Pacific Power purchases renewable energy certificates on your behalf from newly developed facilities in the western region of the United States.
Your money is allocated to three different funds:
We are required by regulations to allocate the costs associated with Blue Sky to program participants. We do not make a profit by offering Blue Sky to customers.
Learn more about Blue Sky.
Renewable energy certificates (RECs), also known as “green tags,” are proof that 1 megawatt-hour (MWh) of renewable energy was generated and delivered to the regional power pool and gives customers the right to claim the environmental benefits produced from renewable energy projects.
For every unit of renewable energy generated and delivered to the regional power pool, an equivalent amount of RECs are created. This provides a tracking mechanism to ensure that no two customers pay for the same unit of renewable energy generation. When you sign up for Blue Sky, Pacific Power purchases RECs to match your level of participation. Thus, when more RECs are sold, more demand is created for renewable power. As renewable facilities sell out their RECs, this creates demand to bring more renewable energy sources on-line.
Customers can choose to offset their own energy consumption with on-site power generation, such as through solar panels.
Customer generation is the electricity you generate and send to the utility using your own solar, wind or other acceptable renewable generating equipment. You will still consume electricity from Pacific Power when your system is not generating energy.
For net metering systems, we only measure the net of the electricity that comes from or goes to the grid, not the entire output of your generation equipment.
Learn more about customer generation.