Bill payment assistance

When times are a little tight, we have several ways to help. Bill assistance and payment plans are available to customers experiencing financial hardships. 

Need more time to pay? You can request a due date extension or other payment arrangement

Learn more about assistance programs for your state.

    Oregon Energy Fund

    We partner with Oregon Energy Fund, a nonprofit agency, to offer energy assistance to residents with donated funds. 

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Oregon Energy Fund with $2 more, up to $216,000.

    State energy assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households with heating costs. The Oregon Energy Assistance Program (OEAP) also provides energy assistance funding. Both funds are administered by local agencies below:

    Local energy assistance agency list

    Oregon Housing and Community Services

    Low-income weatherization program

    Local agencies also provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. Weatherization services can help you save on energy costs with insulation, energy-efficient showerheads, lighting and more.

    Weatherization agency list by county

    State energy assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low income households with energy costs. It is administrated by the California Department of Community Services and Development through local agencies.

    Project HELP

    Project HELP is a nonprofit program administrated by The Salvation Army. To see if you qualify for assistance, please contact the office nearest you:

    • Alturas 530-233-3111
    • Crescent City 707-464-9421
    • Dorris 530-938-5000
    • Dunsmuir 530-926-5095
    • Etna 530-467-3355
    • McCloud 530-926-5095
    • Mt. Shasta 530-926-5095
    • Scott Valley 530-467-3355
    • Tulelake 530-667-5284
    • Weed 530-938-5000
    • Yreka 530-842-7321
    • Other areas 916-563-3787

    Bill discounts with CARE program

    Income-qualifying residential customers can get a 20 percent discount on monthly bills through the California Alternate Rates for Energy (CARE) program. Find out more and apply for CARE.

    Weatherization services 

    Local agencies provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. See weatherization and LIHEAP contacts.

    State energy assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low income households with energy costs. It is administrated by the Washington Department of Commerce through local agencies.

    Project HELP

    Project HELP is a nonprofit program providing energy assistance with donated funds. To see if you qualify, please call the agency listed below nearest you:

    • Grandview, The Salvation Army (509) 882-2584
    • Walla Walla, The Salvation Army (509) 529-9470
    • Yakima, The Salvation Army (509) 453-3139
    • Lower Yakima Valley, Northwest Community Action Center (509) 865-7630 

    Low Income Bill Assistance program (LIBA)

    Pacific Power's Low Income Bill Assistance program (LIBA) provides a bill discount to income eligible households during winter heating months (November–April). The program is administered through the LIHEAP agencies. 

    Weatherization services 

    Local agencies provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. 

    See weatherization and LIHEAP contacts

More resources

Medical certificate

If you or a family member is on life support or has a serious medical condition, we can help.

Help neighbors in need

Donate to help members of your community facing financial difficulties pay their energy bills.  Your contributions are appreciated.