Bill payment assistance

When times are tight, we have several ways to help. Bill assistance and payment plans are available to customers experiencing financial hardships. 

Energy assistance agencies may have additional funding to support those impacted by COVID-19. Get details for your area.

Need more time to pay? You can request a due date extension or other payment arrangement

Learn more about assistance programs for your state

    We’re here to help customers get back on track. We’re resuming normal business practices. Additional notification will be sent prior to any disconnection of service. Please contact us at 1-888-221-7070 to discuss options for your account.

    Oregon Energy Fund

    We partner with Oregon Energy Fund, a nonprofit agency, to offer energy assistance to residents with donated funds. 

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Oregon Energy Fund with $2 more, up to $144,000 annually. Donate now. 

    State energy assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households with heating costs. The Oregon Energy Assistance Program (OEAP) also provides energy assistance funding. See local assistance resources.

    Tenants and landlords: Community Action Agencies that deliver LIHEAP funds distributed resources from the federal Emergency Rental Assistance Program to help renters unable to pay utilities and rent due to circumstances related to COVID-19. New applications were paused in December 2021. Review requirements and get updates on resources.

    Low-income weatherization program

    Local agencies also provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. Weatherization services can help you save on energy costs with insulation, energy-efficient showerheads, lighting and more.

    Weatherization agency list by county

    We’ve resumed normal business practices, including issuing past due and disconnect notices for non-payment. Please contact us at 1-888-221-7070 to make extended payment plan arrangements or discuss other options for your account. Customers engaged in payment plans and making timely payments will not be disconnected.

    State energy assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low income households with energy costs. It is administrated by the Washington Department of Commerce through local agencies. See local assistance resources.

    Tenants and landlords: Resources are available from the federal Emergency Rental Assistance Program to help renters unable to pay utilities and rent due to circumstances related to COVID-19. Funds are available for a limited time.

    Project HELP

    Project HELP is a nonprofit program providing energy assistance with donated funds. To see if you qualify, please call the agency listed below nearest you:

    • Grandview, The Salvation Army (509) 882-2584
    • Walla Walla, The Salvation Army (509) 529-9470
    • Yakima, The Salvation Army (509) 453-3139
    • Lower Yakima Valley, Northwest Community Action Center (509) 865-7630 

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Project HELP with $2 more, up to $34,000 annually. Donate now. 

    Low Income Bill Assistance program (LIBA)

    Pacific Power's Low Income Bill Assistance program (LIBA) provides a bill discount to income eligible households year-round. The program is administered through the LIHEAP agencies. 

    Weatherization services 

    Local agencies provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. 

    See weatherization and LIHEAP contacts

    We’ve resumed normal business practices, including issuing past due notices, late fees and disconnect notices for non-payment. If your account is or becomes 60 days past due, you will automatically be enrolled in a payment plan to help you get back on track. Please contact us at 1-888-221-7070 to discuss other options for your account.

    California Arrearage Payment Program Bill Credit

    This bill credit is courtesy of the state’s California Arrearage Payment Program (CAPP), a program to help pay eligible past-due energy bills that increased during the COVID-19 pandemic. Customers do not need to apply for CAPP. If you’re eligible for CAPP assistance, Pacific Power will apply a CAPP bill credit directly to your account. See details at pacificpower.net/capp.

    State Energy Assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low income households with energy costs. It is administrated by the California Department of Community Services and Development through local agencies. See local assistance resources.

    Tenants and landlords: California's Emergency Rental Assistance Program for renters unable to pay utilities and rent closed on March 31, 2022. The program will continue to review and process funding for all eligible applications received by that date. Housing is Key will continue to review and approve submitted applications for utility assistance between April 1, 2020 and March 31, 2022. Find out more.

    Project HELP

    Project HELP is a nonprofit program administrated by The Salvation Army. To see if you qualify for assistance, please contact the office nearest you:

    • Alturas 530-233-3111
    • Crescent City 530-251-7782
    • Dorris 530-938-5000
    • Dunsmuir 530-926-5095
    • Etna 530-251-7782
    • McCloud 530-926-5095
    • Mt. Shasta 530-926-5095
    • Scott Valley 530-251-7782
    • Tulelake 530-667-5284
    • Weed 530-938-5000
    • Yreka 530-251-7782
    • Other areas 530-251-7782

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Project HELP with $2 more, up to $14,000 annually. Donate now. 

    Bill Discounts with CARE Program

    Income-qualifying residential customers can get a 20 percent discount on monthly bills through the California Alternate Rates for Energy (CARE) program. Find out more and apply for CARE.

    Weatherization Services through Energy Savings Assistance (ESA) Program

    Pacific Power partners with local community based organizations to provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. See California Energy Savings Assistance (ESA) Program, Weatherization Services and LIHEAP

More resources

Medical certificate

If you or a family member is on life support or has a serious medical condition, we can help.

Help neighbors in need

Donate to help members of your community facing financial difficulties pay their energy bills.  Your contributions are appreciated.

Gift payment

You can help a family member or friend by making a payment to their Pacific Power account. You choose whatever amount you'd like to pay.