We’ve resumed normal business practices, including issuing past due and disconnect notices for non-payment. Please contact us at 1-888-221-7070 to make extended payment plan arrangements or discuss other options for your account. Customers engaged in payment plans and making timely payments will not be disconnected.

Washington bill discount

Pacific Power's Low Income Bill Assistance program (LIBA) provides a bill discount to income eligible households year-round. The program is administered through the LIHEAP agency partners. Learn more. 

Project HELP

Project HELP is a nonprofit program providing energy assistance with donated funds. To see if you qualify, please call the agency listed below nearest you:

• Grandview, The Salvation Army (509) 823-1814
  
• Walla Walla, The Salvation Army (509) 529-9470
• Yakima, The Salvation Army (509) 453-3139
• Lower Yakima Valley, Northwest Community Action Center (509) 865-7630 

To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Project HELP with $2 more, up to $34,000 annually. Donate now. 

State energy assistance

Low Income Home Energy Assistance Program (LIHEAP) provides low-income households assistance with home energy costs. It is administrated by the Washington Department of Commerce through local agencies.

Emergency Rental Assistance Program resources available to help renters unable to pay utilities and rent due to circumstances related to COVID-19. 

• Yakima County online resources 
• Walla Walla County: To be added to the list, call 509-529-4980

Low-income weatherization program 

Local agencies provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. These services can help you save on energy costs, make your home comfortable and more energy efficient. 

See weatherization contacts

We’ve resumed normal business practices, including issuing past due notices, late fees and disconnect notices for non-payment. If your account is or becomes 60 days past due, you will automatically be enrolled in a payment plan to help you get back on track. Please contact us at 1-888-221-7070 to discuss other options for your account.

California bill discount 

Income-qualifying residential customers can get a 20 percent discount on monthly bills through the California Alternate Rates for Energy (CARE) program. Find out more and apply for CARE.

Medical Baseline Program

Pacific Power offers an assistance program for residential customers who may have additional energy needs related to qualifying medical conditions. Qualifying residential customers receive an additional lower rate baseline allowance on their monthly energy bill. Find out more.

Project HELP

Project HELP is a nonprofit program administrated by The Salvation Army. To see if you qualify for assistance, please contact the office nearest you:

• Alturas 530-233-3111
• Crescent City 530-251-7782
• Dorris 530-938-5000
• Dunsmuir 530-926-5095
• Etna 530-251-7782
• McCloud 530-926-5095
• Mt. Shasta 530-926-5095
• Scott Valley 530-251-7782
• Tulelake 530-667-5284
• Weed 530-938-5000
• Yreka 530-251-7782
• Other areas 530-251-7782

To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Project HELP with $2 more, up to $14,000 annually. Donate now. 

State energy assistance

Low Income Home Energy Assistance Program (LIHEAP) provides low-income households assistance with home energy costs. It is administrated by the California Department of Community Services and Development through local agencies. See local assistance resources.

California's Emergency Rental Assistance Program for renters unable to pay utilities and rent closed on March 31, 2022. The program will continue to review and process funding for all eligible applications received by that date. Housing is Key will continue to review and approve submitted applications for utility assistance between April 1, 2020 and March 31, 2022. Find out more.

Energy Savings Assistance (ESA) Program

Pacific Power partners with local community based organizations to provide energy-saving improvements at no cost to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. These services can help you save on energy costs and make your home comfortable. Find out more. 

2022 California Arrearage Payment Program (2022 CAPP)

The 2022 California Arrearage Payment Program, or 2022 CAPP, is a state program to help pay eligible residential customers' past due energy utility bills that increased during the COVID-19 pandemic. Find out more.