Bill payment assistance
When times are tight, we have several ways to help. Bill assistance and payment plans are available to customers experiencing financial hardships.
Energy assistance agencies may have additional funding. Get details for your area.
Need more time to pay? You can request a due date extension or other payment arrangement.
Learn more about assistance programs for your state
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- Oregon
- Washington
- California
We’re here to help customers. Please review this information, or contact us at 1-888-221-7070 to discuss options for your account.
Oregon bill discount
Income-qualifying residential customers can get a discount on monthly bills through the Oregon Low-Income Discount (LID) program.
Oregon Energy Fund
We partner with Oregon Energy Fund, a nonprofit agency, to offer energy assistance to residents with donated funds.
To make a bigger impact, we match every dollar you donate to Oregon Energy Fund with $2 more, up to $144,000 annually.
Low-income weatherization program
Local agencies provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. These services can help you save on energy costs, make your home comfortable and more energy efficient.
State energy assistance
Low Income Home Energy Assistance Program (LIHEAP) provides low-income households assistance with home energy costs.
Oregon Energy Assistance Program (OEAP) also provides energy assistance funding.
Customer protections
Pacific Power customers in Oregon have specific protections against disconnection of service for non-payment, and can request assistance to help pay their electric bill.
We’re here to help customers. Please review this information, or contact us at 1-888-221-7070 to discuss options for your account.
Bill discount
Our Low-Income Bill Assistance program (LIBA) provides a bill discount to income eligible households year-round. The program is administered through the LIHEAP agency partners.
Project HELP
Project HELP is a nonprofit program providing energy assistance with donated funds. To see if you qualify, call the agency in your area:
Grandview: The Salvation Army, (509) 823-1814
Walla Walla: The Salvation Army, (509) 529-9470
Yakima: The Salvation Army, (509) 453-3139
Lower Yakima Valley: Northwest Community Action Center, (509) 865-7630
State energy assistance
The Low Income Home Energy Assistance Program (LIHEAP) provides low-income households assistance with home energy costs. It is administrated by the Washington Department of Commerce through local agencies.
Weatherization services
Local agencies provide free weatherization services to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. These services can help you save on energy costs, make your home comfortable and more energy efficient.
We’re here to help customers. If your account is or becomes 60 days past due, you will automatically be enrolled in a payment plan to help you get back on track. Please review this information, or contact us at 1-888-221-7070 to discuss options for your account.
Bill discount (CARE program)
Income-qualifying residential customers can get a 25% discount on monthly bills through the California Alternate Rates for Energy (CARE) program.
Medical Baseline Program
We offer an assistance program for customers who have additional energy needs for qualifying medical conditions. Qualifying residential customers receive an additional lower rate baseline allowance on their monthly energy bill.
State energy assistance
Low-Income Home Energy Assistance Program (LIHEAP) provides low-income households assistance with home energy costs. It is administrated by the California Department of Community Services and Development through local agencies. See local assistance resources.
Energy Savings Assistance (ESA) Program
Pacific Power partners with local community based organizations to provide energy-saving improvements at no cost to income-qualifying homeowners and renters living in single-family homes, mobile homes or apartments. These services can help you save on energy costs and make your home comfortable.
Project HELP
Project HELP is a nonprofit program administrated by The Salvation Army. To see if you qualify, contact the nearest office:
- Alturas 530-233-3111
- Crescent City 530-616-8611
- Dorris 530-938-5000
- Dunsmuir 530-616-8611
- Etna 530-616-8611
- McCloud 530-616-8611
- Mt. Shasta 530-616-8611
- Scott Valley 530-616-8611
- Tulelake 530-616-8611
- Weed 530-938-5000
- Yreka 530-616-8611
- Other areas 530-616-8611
More resources
Medical certificate
If you or a family member is on life support or has a serious medical condition, we can help.
Help neighbors in need
Donate to help members of your community facing financial difficulties pay their energy bills. Your contributions are appreciated.
Gift payment
You can help a family member or friend by making a payment to their Pacific Power account. You choose whatever amount you'd like to pay.
Equal Pay
Need predictability? WIth our Equal Pay option, you pay the same amount each month.