Equal Payment

• Rollover – This is our most popular and recommended option. This option is good for customers who do not want to see their payment amount change dramatically. With this option, your account balance is divided by 12 at the time of annual review and either added or subtracted to the payment plan amount for the next year. While you will not have to "settle up" and pay a large balance when your account is reviewed with this option, it may be more confusing to understand, because your account will never reach a zero balance.
• Settle-up – This option is good for customers who want their bills to be easily understandable and are not necessarily as sensitive about receiving a high bill for a particular month. On this option, you will need to either pay your account balance in full or be credited your account balance at the time your account is reviewed each year. If your account balance builds up very high, you may be expected to pay a large amount when your account is reviewed. The advantage with this option is that you are able to start over each year with a zero account balance. Simply put, your account balance is "settled" each year. This is probably not a good option for customers on a fixed income.

Because we want to make sure that there are no surprises for you when your plan is reviewed, we carefully monitor your plan year-round and sometimes make changes to the amount outside of the time that your plan is normally reviewed each year. The reasons why we may change the equal payment plan amount include:

• Change in your kilowatt-hour usage: This is the most common reason for a customer's payment plan to be changed. If you use more power than we originally estimated when we determined your payment plan amount, your payment plan amount may increase. Increased usage can be the result of a number of factors, including the addition of an appliance and changes in weather patterns. On the other hand, if you use less power than we estimated, your payment plan amount may decrease.
  
• Electric service was added to or removed from your account: If you add electric service to your account or remove it, your payment plan amount will be reviewed and it may increase or decrease. For example if you add a separately metered shop or garage, you should expect your payment plan amount to increase.
• Overpayment/underpayment: If you pay more or less than the amount due, your account balance may increase or decrease to a point where we will adjust your payment plan amount.

When you cancel your Equal Pay plan, you will either need to pay the full account balance or there will be a credit to your account. The amount that you should pay will be displayed in the "amount due" box on the next bill that you receive after you cancel the plan.