Medical Certificate program

We know that power outages are disruptive to the day-to-day lives of our customers and communities. That's why we work year-round to strengthen our system and minimize power outages. When an outage does occur, we are committed to restoring electric service as quickly and safely as possible. Since extreme weather events and other conditions make it challenging to prevent all power outages, we want to help our medically vulnerable customers ensure that their medical needs are met even during an outage. Medical Certificates require renewal based on each state’s requirements.

How to apply

A qualified medical professional — such as a Medical doctor (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Nurse Practitioner (NP) — will need to complete a Medical Certificate Form that includes a short description of the equipment used in the home. 

Medical Certificate Application Printable Version | En español

Please mail or fax the completed application to:

Pacific Power
Attention: Medical Certificates
PO Box 400
Portland, Oregon 97207-0400

Fax Number:

Attention: Medical Certificates
1-877-283-7697

    • To help Washington customers prepare for emergencies and potential power outages, Pacific Power’s medical certificate program ensures that qualifying customers will receive extra notifications when possible during Public Safety Power Shutoffs.
    • Enrollment in the Medical Certificate program does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill nonpayment.

    Which customers qualify?

    • Residential customers are eligible for the Medical Certificate program if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home.
    • Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma, or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).
    • To help Oregon customers prepare for emergencies and potential power outages, Pacific Power’s Medical Certificate program offers the following for qualifying customers:
    • Enrollment in the Medical Certificate program does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill nonpayment.

    Which customers qualify?

    • Residential customers are eligible for the Medical Certificate program if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home.
    • Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma, or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).

    To be eligible for the battery or portable power station rebate, applicants must:

    • Have an active Pacific Power account number as a customer or tenant of a customer.
    • Be enrolled in the Medical Certificate program.
    • Provide proof of purchase, in the form of a legible and dated receipt identifying the product.
    • To help our California customers prepare for emergencies and potential power outages, Pacific Power’s Medical Certificate and Medical Baseline Allowance programs offer the following for qualifying customers:
    • Enrollment in Pacific Power’s medical programs does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill nonpayment. 

    Which customers qualify?

    • Residential customers may be eligible for the Medical Certificate program if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home.
    • Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).

     

Resources for backup power and ways to stay informed

Backup power rebates

Learn about using generators and portable power stations safely. Some customers are eligible for free backup batteries or rebates.

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