Medical certificate and programs

We know that power outages are disruptive to the day-to-day lives of our customers and communities, and we work to both minimize power outages and quickly restore electric service to customers who experience them. Since extreme weather events and other conditions make it challenging to prevent all power outages, we want to help our medically vulnerable customers ensure that their medical needs are met even during an outage.

Customers must recertify annually. The medical team will send out renewal letters prior to the renewal date.

How to apply

A qualified medical professional — such as a Medical doctor (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Nurse Practitioner (NP) — will need to complete a Medical Certificate Form that includes a short description of the equipment used in the home.

APPLY NOW

Medical Application Printable Version

En español: Aplique para Certificación Medica

Please mail or fax the completed certificate to Pacific Power at:
Attention: Medical Certificates
PO Box 400
Portland, Oregon 97207-0400

Fax Number:
Attention: Medical Certificates
1-877-283-7697

Choose your state for medical programs

1. California
2. Oregon
3. Washington
To help our California customers prepare for emergencies and potential power outages, Pacific Power’s Medical Certificate and Medical Baseline programs offer the following for qualifying customers:
- Extra notifications whenever possible during Public Safety Power Shutoff events.
- A rebate of up to $800 on the purchase of a generator or backup power supply.
- A free portable battery for customers enrolled in the Medical Baseline Program and California Alternate Rates for Energy (CARE) program.
- An increase in the baseline allowance at the lower rate on their monthly energy bill.
Enrollment in Pacific Power's medical certificate program will automatically enroll customers into the California medical baseline program.

Enrollment in the medical programs does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill nonpayment.

WHICH CUSTOMERS QUALIFY?

Residential customers are eligible for the Medical Certificate and Medical Baseline programs if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home. Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).

More on Pacific Power's California Medical Prorgams | En Español | Hauv Hmoob
To help Oregon customers prepare for emergencies and potential power outages, Pacific Power’s Medical Certificate program offers the following for qualifying customers:
- Extra notifications whenever possible during Public Safety Power Shutoff events.
- A rebate of up to $4,000 on the purchase of a battery or portable power station.*
Enrollment in the medical certificate program does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill nonpayment.

*Only one portable power station is eligible for the rebate program per Pacific Power meter. The rebate amount cannot exceed the purchase price of the product or include shipping costs.

WHICH CUSTOMERS QUALIFY?

Residential customers are eligible for the Medical Certificate program if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home. Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma, or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).

To be eligible for the portable power station rebate, applicants must:
- Have an active Pacific Power account number as a customer or tenant of a customer.
- Be enrolled in the Medical Certificate program.
- Provide proof of purchase, in the form of a legible and dated receipt identifying the product.
More on Pacific Power's Oregon Medical Programs | En Español
To help Washington customers prepare for emergencies and potential power outages, Pacific Power’s Medical Certificate program ensures that qualifying customers will receive extra notifications whenever possible during Public Safety Power Shutoff events.

Enrollment in the medical certificate program does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill nonpayment.

WHICH CUSTOMERS QUALIFY?

Residential customers are eligible for the Medical Certificate program if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home. Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma, or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).

More on Pacific Power's Washington Medical Prorgams | En Español