Medical certificate

If you or a member of your household has a serious health problem and you are having trouble paying your utility bills, you may get a medical certificate from your doctor or other medical professional who provides your health care. A medical certificate will prevent immediate disconnection of your service and allow you to set up a payment plan to pay any overdue bill.

Apply for Medical Certification 

Medical Application Printable Version

En español: Aplique para Certificación Medica

Please mail or fax the completed certificate to Pacific Power at:
Attention: Medical Certificates
PO Box 400
Portland, Oregon 97207-0400

Fax Number:
Attention: Medical Certificates

Medical Baseline Program

We offer an assistance program for residential customers who may have additional energy needs related to qualifying medical conditions. Qualifying residential customers receive an increase in the baseline allowance at the lower rate on their monthly energy bill.

To qualify, the above Medical or Life Support Equipment Certificate must be completed by a qualified medical professional certifying that a member of the household is using medical equipment on a regular basis required to maintain life or has a medical condition that would be adversely affected if electric service is disconnected. The Medical Baseline certificate does not guarantee that power will not be interrupted from a weather-related outage, other circumstances outside of our control, or service disconnection for bill nonpayment.