Supporting accessibility needs 

At Pacific Power, we understand that electricity is more than just power – it’s vital to your health, safety and independence. Whether you have a disability, rely on medical equipment, or prefer to receive information in a language other than English, we are committed to supporting you.

We encourage customers to identify local resources that can support your needs during an outage and other emergencies.

En español

We know that power outages are disruptive to the day-to-day lives of our customers and communities. That's why we work year-round to strengthen our system and minimize power outages. Since extreme weather events can lead to an extended outage like a Public Safety Power Shutoff, we want to help our medically vulnerable customers get timely information to make decisions about their health and safety.

Medical Certificate program

Residential customers who have a serious medical condition and require a electrically powered medical device may be eligible for the Medical Certificate program.
Application must be completed by a qualified medical professional.
Customers with a Medical Certificate will receive extra notifications when possible during Public Safety Power Shutoffs.
Customers with a Medical Certificate may be eligible for additional payment options.
Renewal timeframes vary by state. Please contact our customer service team to learn more.
Customers with a Medical Certificate may be eligible for backup power programs.

Learn more

Self-Certification program

Residential customers with someone in their home that has a disability or use a device for health, safety or independence that requires electricity.
Application is completed by customer.
Customers with a self-certification form will receive extra notifications when possible during Public Safety Power Shutoffs.
No renewal required.

Self-Certify

Please note it can take up to three days for Pacific Power to process your submission and add the information to your account.