Supporting accessibility needs
At Pacific Power, we understand that electricity is more than just power – it’s vital to your health, safety and independence. Whether you have a disability, rely on medical equipment, or prefer to receive information in a language other than English, we are committed to supporting you.
Self-Certification
Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? Let us know by Self-Certifying as having an access or functional need.
Self-Certification enables us to provide you with additional notifications during a public safety power shutoff, when possible. Self-Certification does not guarantee that power will not be turned off for payment issues.
Stay informed during an outage or emergency
Update your contact info
Keep your contact information up to date and set your communications preferences.
Get alerts
Sign up for phone, text and/or email alerts to stay informed.
Contact us
Our 24-hour customer service team is happy to help.
Support and programs designed for you
Health and medical support
If you use medical equipment that requires electricity, we offer programs and resources to help.
Backup power options
Find out more about safety when using generators and backup power. Some customers may be eligible for free backup batteries or rebates.
Financial assistance
Explore bill discounts and payment plans, or connect with local agencies for financial assistance.
Communication support
Reach our customer service team for help in 300 languages at 1-888-221-7070.
Para ayuda en español, llame al 1-888-225-2611.
Public Safety Power Shutoff
In the event of a PSPS, we will keep you informed through additional notifications, when possible.
Resources
Outage preparedness
Para ayuda en español
