Keeping our grid strong to deliver safe, reliable power is our top priority, but power outages can still occur.
Whether they’re caused by storms, accidents, or because we’ve proactively powered down lines for safety, we know outages impact you—which is why we do everything we can to bring power back quickly and safely. It's important to be prepared in case of an outage and there are simple actions you can take right now.
Review your contact information to make sure it’s up to date so we can reach you.
Receive alerts by text, email or phone in the event of an outage.
Text OUT to 722797 to report your outage or STAT to check status.
If you or someone you care for relies on electric or battery-dependent medical equipment such as breathing machines, a power wheelchair or scooter, home oxygen or dialysis, it is critical that you have a plan in place for an extended power outage. Make a backup power plan with your medical provider and call us at 1-888-221-7070 or use our contact form to let us know about your situation.
Make a family emergency plan in which each family member notifies the same friend or relative in the event of an emergency.
Protect electronics like TVs and computers with surge protectors, unplug them when the power goes out, and learn how to override your garage door opener.
Develop a readiness plan that outlines how to respond if a disaster occurs during work hours.
Find out more about generators and how to use them safely. California customers may be eligible for rebates.
Before you report an outage, check your breakers or fuse box to eliminate blown fuses or tripped breakers as the cause. Look for lights on at your neighbors’ houses.
You can track and report outages in several ways:
During outages, our crews first work to clear downed power lines and ensure electricity is restored where it is needed most. See our 9-step outage restoration process.
Sometimes during a storm, the service mast (see diagram) can be pulled away from a house.
If the power goes out, the service mast will need to be repaired before we can safely switch power on. Our crews can only work on company-owned equipment, so if you ever need to replace a mast, please contact a licensed electrician to make the repairs.
Ensuring dependable service is our priority, but if the lights go out, we do everything possible to get them back on as fast as possible.
See how we're investing and innovating to deliver a 99.98% reliability track record, while keeping prices among the lowest in the nation.