A severe storm, wildfire or emergency could happen at any time. Everyone’s needs are a little bit different, which is why it’s important to create a simple, step-by-step plan.
Your plan should be tailored to meet your specific situation, such as planning for the care of elderly or disabled family members and considering the needs of pets.
No matter the situation, we strive to keep you safe and informed. Please share this information with your loved ones.
Before you report an outage, check your breakers or fuse box to eliminate blown fuses or tripped breakers as the cause. Look for lights on at your neighbors’ houses.
You can track and report outages in several ways:
During outages, our crews first work to clear downed power lines and ensure electricity is restored where it is needed most. See our 9-step outage restoration process.
Sometimes during a storm, the service mast (see diagram) can be pulled away from a house.
If the power goes out, the service mast will need to be repaired before we can safely switch power on. Our crews can only work on company-owned equipment, so if you ever need to replace a mast, please contact a licensed electrician to make the repairs.