Storms and emergencies
A severe storm, wildfire or emergency could happen at any time. Everyone’s needs are a little bit different, which is why it’s important to create a simple, step-by-step plan.
Your plan should be tailored to meet your specific situation, such as planning for the care of elderly or disabled family members and considering the needs of pets.
No matter the situation, we strive to keep you safe and informed. Please share this information with your loved ones.
Ways to stay safe and informed
- Prepare
- During an Outage
- After a storm
Keep contact information up to date
- Update your information – Review your contact information so we can reach you if necessary.
- Sign up for alerts – Get alerts by text, email or phone.
- Use our mobile app – Download our free app to track outages and more: App Store | Google Play
- Text us – In an outage, you can text OUT to 722797 to report your outage or STAT to check status.
Assemble or restock your emergency kit
- Water – one gallon per person per day
- Non-perishable food (for family members and pets)
- Battery-powered radio and extra batteries
- Flashlight and extra batteries
- Blankets
- First aid kit with essential medications
- Manual can opener
- Solar powered cell phone charger
- Copies of important family documents
- Cash
- Special items for infants, elderly or disabled family members
More ways to prepare
Prepare your family
Prepare your business
Stay away from downed lines
- Never touch or go near a fallen power line, and do not touch anything on which the wire is resting.
- Always assume a downed line is energized. Call us at 1-877-508-5088 or call 911 for help.
- Do not touch or go near a person in contact with a downed power line. Call 911.
- If a power line falls across your car while you are inside, stay put until help arrives. If you attempt to leave the vehicle, you could be electrocuted. If the car is on fire and you must exit, JUMP as far away as possible, with both feet together. Land with feet still together and either hop or shuffle with both feet together away from the area.
You can reach us 24/7
Before you report an outage, check your breakers or fuse box to eliminate blown fuses or tripped breakers as the cause. Look for lights on at your neighbors’ houses.
You can track and report outages in several ways:
- Check outage maps and report interruptions
- By text at 722797 (text OUT to report an outage, text STAT to check outage status)
- Through our free mobile app
- By phone 24/7 at 1-877-508-5088
How we restore power
During outages, our crews first work to clear downed power lines and ensure electricity is restored where it is needed most. See our 9-step outage restoration process.
More tips to help you during an outage
Stay safe when using generators
Ways to make your cell phone last longer during a power outage
Sometimes during a storm, the service mast (see diagram) can be pulled away from a house.
If the power goes out, the service mast will need to be repaired before we can safely switch power on. Our crews can only work on company-owned equipment, so if you ever need to replace a mast, please contact a licensed electrician to make the repairs.
Learn how to reset your circuit breakers
Report your outage online
Sign up for outage alerts
