How we restore power

How long will it take?

An estimated restoration time is the amount of time we expect it will take to restore power.

When you report an outage, we initially set estimated restoration times to about three hours from the time of the first outage report. This timeframe is based on average restoration times for our system. Once our crews arrive on the scene, we refine the estimated restoration time based on the damage and estimated time to safely make repairs.

Restoration times will occasionally show on our outage maps as "Assessing" when we are unable to provide an accurate time. This typically happens in severe weather when our crews are not able to give accurate estimated restoration times because of the extent of damage and number of repairs required. During larger storms, we also bring in additional crews from other locations to help get power back on.