Oregon Arrearage Management
Pacific Power provides a Level-Based Income-Qualified Discount (LID) for eligible customers who can self-attest to a household income of 60% or less of State Median Income. The discount is based on your household size and income. Please contact us at 1-888-221-7070 or visit our Oregon LID webpage for more details.
Pacific Power offers enrolled customers in our LID program with additional options for assistance in managing their electric bills. Customers who are behind on their bill and are receiving a discounted rate through LID may also receive additional arrearage forgiveness or longer-term payment plans based on the discounted rate they are receiving. Qualifying Medical Certificate Program or Medical Baseline customers may also receive 24-month payment plans.
For more information on the Medical Certificate and Medical Baseline programs, visit PacificPower.net/Medical or call 1-888-221-7070 to speak with our customer service team.
Customers who are receiving a discounted rate on Tier 1 or Tier 2 of the LID program may receive up to $500 or $250 in arrearage forgiveness. All LID customers may request up to 24 months to pay their remaining balance (see the table below).
Tier |
SMI |
Forgiveness Grant |
Payment Plans |
LID Tier 1 |
0-10% |
Up to $500 |
24-month payment plan |
LID Tier 2 |
11-20% |
Up to $250 |
24-month payment plan |
LID Tier 3 |
21-60% |
N/A |
24-month payment plan |
Medical |
N/A |
N/A |
24-month payment plan |
Pacific Power wants to provide meaningful support for customers who are experiencing financial difficulties, and has added the flexibility of receiving payments up to twice per year to help maximize this support.
For Tier 1 and Tier 2 customers receiving forgiveness, the forgiveness can be split up into two equal payments.
Further, the program year for forgiveness grants resets every October 1. This means if you continue to experience financial hardship you may qualify for a new grant the following program year (October 1 through September 30 of every year).
Tier 1 customers may choose to receive a credit up to $500 or 2 equal credits of up to $250.
Tier 2 customers may choose to receive a credit up to $250 or 2 equal credits of up to $125.
Forgiveness grants are only applied to past-due balances.
Frequently asked questions
How do I receive a forgiveness grant?
What if my arrears is less than the forgiveness grant I’m eligible for?
What if my arrears is greater than the forgiveness grant I’m eligible for?
What if I don’t qualify for a forgiveness grant?
Example credits
LID Tier 1 |
LID Tier 2 |
Past due balance = $300 |
Past due balance = $200 |
The customer may elect to have the full past due balance paid through a one-time forgiveness up to $500, or receive $250 forgiveness and place the remaining $50 past-due balance on a payment plan of up to 24 months. By choosing the $250, the customer is eligible to receive one additional $250 forgiveness later in the program year. |
The customer may elect to have the full past-due balance paid through a one-time forgiveness credit up to $250, forgoing the remaining $50 of their forgiveness amount, or may elect to receive a $125 forgiveness credit and place the remaining $75 past-due balance on a 24-month payment plan. By choosing $125, the customer is eligible to receive one additional forgiveness credit later in the program year. |
Past due balance = $600 |
Past due balance = $350 |
The customer may elect to receive the full one-time $500 forgiveness credit, leaving $100 past due, or to receive $250 forgiveness and have a $350 past-due balance remaining. In either scenario, the remaining balance could be placed on a 24-month payment plan. |
The customer may elect to elect to receive the full one-time $250 forgiveness credit, leaving $100 past due or to receive $125 forgiveness credit and have a $225 past-due balance remaining. In either scenario, the remaining balance could be placed on a 24-month payment plan. |