California customer emergency protections

On March 4, 2020, California Governor Gavin Newsom declared a state of emergency as part of the state’s response to address the global COVID-19 outbreak. The declaration includes emergency protections for residential and small business utility customers. The consumer protections are designed to ease financial burdens on small businesses and to eliminate or lessen barriers for residential customers to participate in the California Alternate Rates for Energy (CARE) program. These protections have been extended to April 16, 2021.

Emergency Protections for California Residential and Small Business Customers

  • Waive deposits for customers seeking to re-establish service and expedite move in and move out service requests.

  • Suspend disconnections for nonpayment and associated fees, waive deposits and late fee requirements for customers.
  • Offer expanded payment arrangements.
  • Support low-income residential customers by: 
    • discontinuing recertification and verification requests that require customers to provide current income information.
    • freezing all standard and high-usage reviews for CARE program eligibility.
    • suspend all CARE program removals to avoid unintentional loss of the discounted rate.

If you have questions, please call us anytime at 1-888-221-7070.