Pacific Power restores electric service to more than 25,000 customers overnight in wake of windstorm

January 13, 2021

PORTLAND. Ore. — A fast-moving blast of wind and intense rain hit the Northwest Jan. 12-13 causing power outages from Crescent City, Calif. to the upper reaches of the Yakima Valley in central Washington. Working overnight, Pacific Power crews and contractors totaling about 200 individuals restored 25,000 of the 28,000 customers who were out at the peak of the storm.

As of 4 p.m. today, 3,000 customers are in the process of being restored. A majority of these customers are expected to have service restored by 8 p.m. The communities with the largest  remaining outages include:

  • Willamette Valley (Albany, Corvallis, Lebanon, Stayton), 1,700
  • Crescent City, Calif., 750
  • Yakima Valley, 150
  • Coos County, 100

“Our crews are continuing restoration work with the goal of getting all service restored by this evening,” said Allen Berreth, vice president of operations. “We appreciate the patience that customers have shown during this outage and we want to remind everyone to stay clear of any down lines you may see. Assume they are live and dangerous and give us a call to report them.”

Pacific Power encourages customers to report outages by calling 1-877-508-5088 or text OUT to 722797. Text STAT to 722797 to check the status of your outage.

Customers and media representatives can also track outages of any size online. Updates will be made as new information becomes available or at least hourly at

To ease the inconvenience of power outages and assist crews in restoring power, Pacific Power suggests the following tips and safety precautions:

  • Stay away from all downed power lines and utility lines. Even if the lines are not sparking, they could be energized and extremely dangerous. Call 911 and report the outage to Pacific Power at 1-877-508-5088.
  • Don’t drive over downed power lines.
  • Maintain safe distances from workers. Repair work is being done under our COVID-19 safety protocols. Waves and acknowledgement are welcome, but please allow crews to do their work at an appropriate distance both for operational and COVID-19 safety.
  • Turn on your porch light. After crews complete repairs, they patrol the area of the power failure to see if any lights are still out
  • Check on your neighbors, especially those who may need special assistance. Also, check with others who have electricity, to see if you can visit.
  • If you have power at this time, keep mobile devices charged so that may be used in an emergency. Before anything happens, download the Pacific Power app to your smart device so you can have information readily available.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours.
  • Remember your pets! Pets who spend a lot of time outdoors need more food in the winter because keeping warm depletes energy.
  • If you are using alternate heat or cooking sources, remember to allow plenty of ventilation. Never burn charcoal for heating or cooking indoors.
  • If you are using a generator, make sure to follow all manufacturer’s instructions. Make sure the generator is outside and not near any household air intakes. Do not connect the generator directly to your breaker box as this can create a dangerous situation for crews working on the powerlines. Instead, plug essential appliances directly into the generator.