Pacific Power continues service restoration work in wake of winter storms

MEDFORD, Ore. — Customers in Douglas, Jackson and Josephine counties are experiencing lingering outages related to multiple snowstorms that continue to hit the area since Christmas Day. With nearly 275 Pacific Power employees and contractors working in freezing conditions to repair damage, the pace of restoration is accelerating. Additional personnel have been directed to the region from other Pacific Power operating regions to assist in the restoration.

As of 4 p.m. today, approximately 2,700 customers are in the process of having service restored. Most customers are expected to have service restored later tonight.

Visit for a map showing current restoration estimates.

“With severe weather and the holidays, any outage is too long,” said Curtis Mansfield, senior vice president of power delivery. “We are battling the elements to restore power as quickly and as safely as possible. We appreciate the patience shown by customers during this challenging time.”

Pacific Power emergency managers and regional business managers are working with local emergency officials to prioritize power restoration to critical facilities in the communities affected by extended outages.

Pacific Power encourages customers to report outages by calling 1-877-508-5088 or text OUT to 722797. Text STAT to 722797 to check the status of your outage. 

To ease the inconvenience of power outages and assist crews in restoring power, Pacific Power suggests the following tips and safety precautions:

  • Stay away from all downed power lines and utility lines. Even if the lines are not sparking, they could be energized and extremely dangerous. Call 911 and report the outage to Pacific Power at 1-877-508-5088. 
  • Don’t drive over downed power lines.
  • Maintain safe distances from workers. Repair work is being done under our COVID-19 safety protocols. Waves and acknowledgement are welcome, but please allow crews to do their work at an appropriate distance both for operational and COVID-19 safety.
  • If there is damage to your service mast or weather head, where the powerline connects to your home or business, you will need to contact a licensed electrician for repairs before service can be restored. Our crews can only work on company-owned equipment.
  • Check on your neighbors, especially those who may need special assistance. Also, check with others who have electricity, to see if you can visit.
  • If you have power at this time, keep mobile devices charged so that may be used in an emergency. Before anything happens, download the Pacific Power app to your smart device so you can have information readily available.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours. 
  • Remember your pets! Pets who spend a lot of time outdoors need more food in the winter because keeping warm depletes energy.
  • If you are using alternate heat or cooking sources, remember to allow plenty of ventilation. Never burn charcoal for heating or cooking indoors. 
  • If you are using a generator, make sure to follow all manufacturer’s instructions. Make sure the generator is outside and not near any household air intakes. Do not connect the generator directly to your breaker box as this can create a dangerous situation for crews working on the powerlines. Instead, plug essential appliances directly into the generator.