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Bill inserts and message center

To keep you informed about services and programs that affect your account, we provide links to monthly bill inserts.

This information is designed to help you manage your energy use and provide you with other important updates that affect your account.

Get account and program updates for your state

    OREGON

    Keeping you informed about electricity rates

    On May 5, 2026, Pacific Power filed with the Oregon Public Utility Commission a general rate case that includes an interim rate proposal. The company is asking the commission to approve a plan that would keep bills stable through 2026 and deliver lower rates during the first half of 2027, while delaying a minimal rate increase until July 2027. Read our customer notice to learn more, and visit our webpage about the proposal.

    Earn $30 in bill credits each summer

    Customers in select areas may participate in the Cool Keeper program to help balance the flow of energy on the power grid in the summer. It’s free to join, plus you earn $30 in bill credits every summer. Find out more

    Plan for medical needs

    Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? We offer medical certificates, backup power rebates and more. See resources and programs.

    Sign up for alerts

    Communication is key during emergency situations. Help us keep you informed by updating your contact information and signing up for alerts.

    WASHINGTON

    Washington Low Income Bill Assistance

    You may be eligible for a bill discount on monthly electric bills through the Washington Low Income Bill Assistance (LIBA) program. Learn more about eligibility and how to apply.

    Plan for medical needs

    Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? We offer medical certificates, generator safety tips and more. See resources and programs.

    Sign up for alerts

    Communication is key during emergency situations. Help us keep you informed by updating your contact information and signing up for alerts.

    CALIFORNIA

    Coming soon: changes to California rates and the CARE program

    Changes are coming to California rates and the CARE bill discount program. You may qualify for a bill discount through CARE and, starting June 1, even lower rates through CARE Plus. See if you qualify and apply at PacificPower.net/CARE.

    April 2026 California Climate Credit

    California customers are receiving their spring Climate Credit, a direct result of the state's Cap-and-Invest Program. Read more about the credit, which is issued twice per year. Small business customers can also get additional information through a dedicated FAQ.

    Proposition 65 Public Warning

    Proposition 65 requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations. Read the notice.

    Plan for medical needs

    Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? We offer medical certificates, backup power rebates and more. See resources and programs.

    Sign up for alerts

    Communication is key during emergency situations. Help us keep you informed by updating your contact information and signing up for alerts.