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Bill inserts and message center

To keep you informed about services and programs that affect your account, we provide links to monthly bill inserts.

This information is designed to help you manage your energy use and provide you with other important updates that affect your account.

Get account and program updates for your state

    OREGON

    Keeping you informed about electricity rates

    On May 5, 2026, Pacific Power filed with the Oregon Public Utility Commission a general rate case that includes an interim rate proposal. The company is asking the commission to approve a plan that would keep bills stable through 2026 and deliver lower rates during the first half of 2027, while delaying a minimal rate increase until July 2027. Read our customer notice to learn more, and visit our webpage about the proposal.

    Earn $30 in bill credits each summer

    Customers in select areas may participate in the Cool Keeper program to help balance the flow of energy on the power grid in the summer. It’s free to join, plus you earn $30 in bill credits every summer. Find out more

    Plan for medical needs

    Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? We offer medical certificates, backup power rebates and more. See resources and programs.

    Sign up for alerts

    Communication is key during emergency situations. Help us keep you informed by updating your contact information and signing up for alerts.

    WASHINGTON

    Washington Low Income Bill Assistance

    You may be eligible for a bill discount on monthly electric bills through the Washington Low Income Bill Assistance (LIBA) program. Learn more about eligibility and how to apply.

    Plan for medical needs

    Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? We offer medical certificates, generator safety tips and more. See resources and programs.

    Sign up for alerts

    Communication is key during emergency situations. Help us keep you informed by updating your contact information and signing up for alerts.

    CALIFORNIA

    Pacific Power's CARE and ESA programs funding application

    Pacific Power has filed an application with the California Public Utilities Commission to increase funding for the California Alternative Rates for Energy and Energy Savings Assistance programs, which provide assistance to income-qualifying customers. Read about the details here.

    Changes to California rates and the CARE program

    Changes to California rates and the CARE bill discount program are effective June 1, 2026. You may qualify for a bill discount through CARE and even lower rates through CARE Plus. See if you qualify and apply at PacificPower.net/CARE.

    Billing changes for California customers on Schedule 136, Net Billing Service (customer generators)

    Starting in late May 2026, customers on Schedule 136 will see changes to their bills. Bill statements will now show exported energy for customer generators (in kilowatt-hours, or kWh) and credit value (in dollars).

    Plan for medical needs

    Does someone in your home have a disability or use a device for health, safety or independence that requires electricity? We offer medical certificates, backup power rebates and more. See resources and programs.

    Sign up for alerts

    Communication is key during emergency situations. Help us keep you informed by updating your contact information and signing up for alerts.