OLYMPIA, Wash. — With many of Pacific Power’s 137,000 Washington customers experiencing difficulties paying bills in the wake of the economic downturn caused by the COVID-19 pandemic, the company is voluntarily extending its suspension of late fees and service disconnections.
On March 12, 2020, Pacific Power voluntarily initiated a moratorium on late fees and disconnects. A few days later, Governor Jay Inslee issued a proclamation establishing a statewide moratorium. Although the proclamation is set to expire Aug. 1, to support our customers during this unprecedented time, Pacific Power is voluntarily continuing the moratorium and the extension of the consumer protections outlined in the Governor’s Proclamation until at least Sept. 30.
During this time, Pacific Power will continue working with customers, stakeholders, and the Commission to chart a path forward. In addition, Pacific Power will continue an ongoing customer outreach campaign. Since March, Pacific Power has used a variety of channels to inform customers about expanded, flexible payment plan options, and energy assistance.
Pacific Power encourages customers to speak with a Pacific Power customer care representative who can help provide peace of mind and assistance. Helping customers through this difficult time as we provide safe, reliable power is our number one priority.
Customers can visit pacificpower.net/billhelp or call us toll free at 1-888-221-7070. Customer care representatives are always available and ready to help.
As a reminder, scammers are actively targeting energy customers in our region. If you receive a call, text or email threatening to shut off your power unless you pay immediately, it’s a scam. Stay aware and be safe.