Pacific Power restores service to most customers

MEDFORD, OR – With field crews working tirelessly for a third day, power has successfully been restored for most customers in Pacific Power’s southern Oregon and northern California service area. As of 4pm, there are 24 outages remaining, affecting 80 customers.

In some areas, access issues and challenging conditions are prolonging restoration efforts.

“We thank customers for their continued patience, understanding that some have been without electricity for days,” said Erik Brookhouse, vice president of system operations for Pacific Power. “We want to assure them that our crews are working night and day to restore power, in difficult terrain and conditions.”

For updates on outage restoration times, visit pacificpower.net/outages.

Pacific Power encourages customers to always be prepared for outages and supports state and local emergency management organizations, recommending Oregonians have an emergency plan for up to 72 hours without essential services. 

Here are some simple steps customers can take to prepare and stay informed:     

• Update your contact information so we can reach you.  
• Sign up to receive outage alerts by text, email or phone.  
• Restock your outage kit.  
• Keep mobile devices charged so that may be used in an emergency.  
• Track outages, update contact info and do more with our free app.  
• Text OUT to 722797 to report your outage or STAT to check status.     

Visit pacificpower.net/outages for restoration estimates.    

As a reminder, stay away from all downed power lines and utility lines. Even if the lines are not sparking, they could be energized and extremely dangerous. Customers should avoid both downed trees and powerlines as well as keep pets far away from those areas.   

If you spot a downed line, call 911 and then report the outage to Pacific Power at 1-877-508-5088.