Reliable service
You can count on us
Nothing is more important to us than delivering the affordable, reliable power you and your family need. In fact, we work day and night, in good weather and bad, to power everything you do.
We’re going further with new and better ways to improve your service and push our reliability track record to the next level, while keeping prices among the lowest in the nation.
Our commitment, by the numbers
You can rely on us
Keeping our communities safe
Modernizing our grid
Enhanced service
Through enhanced tree pruning, we’ve reduced tree-caused outages 25% over five years. We also safeguard power poles to protect birds and wildlife, while using innovative technology to deliver the energy you need.
System investments
We go to great lengths to keep our grid safe and reliable for our customers. Over the last five years, our system investments are reducing the amount of time you are without power by 32%.
Grid innovation
We're using smart grid technology to adjust the flow of energy and flex with demand. This infrastructure helps improve service reliability and advances a clean energy future.
Outage alerts
If there’s a service interruption, we will notify you so you can plan your day. You decide how you want to be notified – by text, email or phone.
Brief service interruptions
Power flickers or momentary outages can sometimes happen. Due to a number of factors inside and outside your home, the voltage of your electric service can vary slightly. Most of the time you won't even notice these voltage variations, but electronic equipment can be very sensitive to even small, split-second electricity fluctuations.
Devices such as uninterruptible power supplies (UPS) and surge protectors can help protect your equipment from power fluctuations. Look for UL TVSS 1449 certification rating from an independent test lab such as UL (Underwriters Laboratories) or ETL (Electrical Testing Laboratories).
To request information about reliability at your home or business, please complete our contact form or call us at 1-888-221-7070.
California reliability report
Each year, we compile a report of our system performance in California, which tracks reliability metrics and includes areas where we'll focus to improve. Review the most recent report